Operations Research, Systems Engineering and Industrial Engineering Commons^™

A Framework Of Critical Success Factors For Business Organizations That Lead To Performance Excellence Based On A Financial And Quality Systems Assessment., Melissa Francisco

Electronic Theses and Dissertations

One of the most important tasks that business leaders undertake in order to achieve a superior market position is strategic planning. Beyond this obligation, business owners desire to maximize profit and maintain steady growth. In order to do this, resources must be invested in the most efficient way possible in order to achieve performance excellence. Adjusting business operations quickly, however, especially in times of economic uncertainty, is extremely difficult. Business leaders therefore need insight into which elements of organizational improvement are most effective in order to strategically invest their resources to achieve superior performance in the most efficient way possible. …