Open Access. Powered by Scholars. Published by Universities.®
Operations Research, Systems Engineering and Industrial Engineering Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 3 of 3
Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
A Comparison Of American And Asian Automakers' Vehicles In Quality, Reliability, And Safety, Ozge Senoz
A Comparison Of American And Asian Automakers' Vehicles In Quality, Reliability, And Safety, Ozge Senoz
Doctoral Dissertations
"Consumer Reports (CR) and J.D. Power and Associates (JDP) are two widely-known agencies that gather data on automobile quality and prepare reports on the data gathered that are related to various aspects of automobiles for different models for each manufacturer. This research has two overarching goals: The first is to determine if there are any clear differences in reliability, between the Japanese and U.S. auto-makers. The second is to determine if there is consistency between JDP and CR in the reliability ratings of vehicles. In order to attain these goals, this dissertation starts with the evaluation of these two major …
Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant
Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant
Electronic Theses and Dissertations
In a time of strained resources and dynamic environments, the importance of effective and efficient systems is critical. This dissertation was developed to address the need to use feedback from multiple stakeholder groups to define quality and assess an entity’s efficiency at achieving such quality. A decision support model with applicability to diverse domains was introduced to outline the approach. Three phases, (1) quality model development, (2) input-output selection and (3) relative efficiency assessment, captured the essence of the process which also delineates the approach per tool applied. This decision support model was adapted in higher education to assess academic …
Employing Quality Management Principles To Improve The Performance Of Educational Systems: An Empirical Study Of The Effect Of Iso 9001 Standard On Teachers And Administrators Performance In The Indonesian Vocational Education System, Andreas Kuncoro
Electronic Theses and Dissertations
ISO 9001 has been world widely implemented in both manufacturing and service organizations. A lot of studies have been conducted to investigate the effects of ISO 9001 implementation on the performance of these organizations. Most of these studies show that ISO 9001 implementation realized positive operational improvements and financial success. Building on the merits of successful implementation of ISO 9001 quality management system in manufacturing and service, educational institutions have been attempted to adopt it in their operations. Even though there are studies relating ISO implementation to education, no research has been done to investigate the effects of ISO 9001 …