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Articles 1 - 15 of 15
Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
Information Quality On The World Wide Web: A User Perspective, Jaikrit Kandari
Information Quality On The World Wide Web: A User Perspective, Jaikrit Kandari
Department of Industrial and Management Systems Engineering: Dissertations, Theses, and Student Research
Information Quality has emerged as an important measure for the success of Information Systems. At the same time the World Wide Web has established itself as the key infrastructure for information administration, exchange, and publication. Users are getting information from the web at the click of a button however they must filter sub-standard information before they can use quality content. Researchers have aimed to address this problem by suggesting various information quality frameworks. Research till date has seen twenty important Information Quality (IQ) frameworks emerge. These models though varied in their approach and application share a number of characteristics regarding …
Closing The Gap Between The Industry And Higher Education Institutions- Case Examples From East African Region, Deogratias Harorimana Mr
Closing The Gap Between The Industry And Higher Education Institutions- Case Examples From East African Region, Deogratias Harorimana Mr
Dr Deogratias Harorimana
Much complained about is the quality of graduates Universities put on the labour market. Less talked about however is why knowledge institutions seems to be bad knowledge managers. In this presentation I argue that DIRECT collaborative relationship between Industry,Governments and Higher Education Institutions is a per-requisite.Good relationship is key to building such a successful knowledge transfer strategies between Industries and Educational and Research Institutions. This paper explores what makes a good Knowledge Transfer Partnership Strategy and highlights some key lessons for businesses, Universities and Government bodies. This paper was a Key note presentation to the Annual International Conference on Building …
Rwanda National Customer Satisfaction Survey: Results And Conclusions, Deogratias Harorimana
Rwanda National Customer Satisfaction Survey: Results And Conclusions, Deogratias Harorimana
Dr Deogratias Harorimana
It can be said that development practice requires more than financial and manpower inputs. Rwanda, in 1994 suffered a Genocide. The Society,collectively and under the leadership of His Excellence Paul Kagame the current elected President of Rwanda came together and designed strategies that would propel Rwanda to a Middle-Income, Private Sector Led Economy by the Year 2020.
In 2009, a client seating in one of the Hotels in a Suburb of Remera, in Kigali City, complained about poor service delivery he was experiencing from the waitress staff.Using his Blackberry message, the client forwarded an email to some of the RDB …
Enterprise Development Policies And Capacity-Building In Science, Technology And Innovation (Sti)-Response To The Issue Note, Deogratias Harorimana
Enterprise Development Policies And Capacity-Building In Science, Technology And Innovation (Sti)-Response To The Issue Note, Deogratias Harorimana
Dr Deogratias Harorimana
Enterprise Development, Investment and Business Climate are all important for economic growth. But what policies, strategies are needed to make economic growth a reality. The author has followed one of the World's fastest reformer and emerging nation in the Heart of Africa-Rwanda. The paper shares lessons and practical aspects related to building an entrepreneurial population, and building a government which is a facilitator of business climate
Rfid-Enabled Inventory Control Optimization: A Proof Of Concept In A Small-To-Medium Retailer, H. Dane, Katina Michael, S. F. Wamba
Rfid-Enabled Inventory Control Optimization: A Proof Of Concept In A Small-To-Medium Retailer, H. Dane, Katina Michael, S. F. Wamba
Dr Samuel Fosso Wamba
This study examines the impact of radio-frequency identification (RFID) technology on the inventory control practices of a small-to-medium retailer using a proof of concept (PoC) approach. The exploratory study was conducted using a single case study of a hardware retailer stocking 5000 product lines provided by 110 active suppliers. To analyze the present mode of operation, procedural documents, semi-structured interviews and a participant observation was conducted. The basis for the proof of concept was a future mode of operation using a quasi-experimental design. Results indicate that in a small-to-medium retail environment, RFID technology could act as a loss prevention mechanism, …
Rfid-Enabled Inventory Control Optimization: A Proof Of Concept In A Small-To-Medium Retailer, H. Dane, Katina Michael, S. F. Wamba
Rfid-Enabled Inventory Control Optimization: A Proof Of Concept In A Small-To-Medium Retailer, H. Dane, Katina Michael, S. F. Wamba
Faculty of Informatics - Papers (Archive)
This study examines the impact of radio-frequency identification (RFID) technology on the inventory control practices of a small-to-medium retailer using a proof of concept (PoC) approach. The exploratory study was conducted using a single case study of a hardware retailer stocking 5000 product lines provided by 110 active suppliers. To analyze the present mode of operation, procedural documents, semi-structured interviews and a participant observation was conducted. The basis for the proof of concept was a future mode of operation using a quasi-experimental design. Results indicate that in a small-to-medium retail environment, RFID technology could act as a loss prevention mechanism, …
Survey Report On Training And Spending On Customer Care Services, Deogratias Harorimana Sr
Survey Report On Training And Spending On Customer Care Services, Deogratias Harorimana Sr
Dr Deogratias Harorimana
In a bid to promote and develop good customer care service in various sectors of Rwandan economy, a survey was conducted to assess progress and trends on customer service capacity building. Although shortcomings are there, there have been efforts and registered trends across the country on service delivery front. Investment in Capacity Building IS happening in certain sectors but this is unevenly distributed. In 2008 companies had started recognizing the significance of good service and cultivate a good working environment and training. From 2009, there was a decline in investment in capacity building in front office and key service delivery …
Value Networks For Developing Mobile Innovations: The Case Of Apple Iphone, Mutaz M. Al-Debei
Value Networks For Developing Mobile Innovations: The Case Of Apple Iphone, Mutaz M. Al-Debei
Dr. Mutaz M. Al-Debei
This paper intuitively utilizes a methodical approach (i.e. VNM Model) to analyze the success of Apple iPhone mobile innovation from a value network perspective. The paper demonstrates, through the case of iPhone, how a powerful and well- designed value network is a critical enabler of innovations in the mobile telecommunications industry. Retrospectively, the paper also discusses key value drivers of successful value networks.
Developing A Unified Framework Of The Business Model Concept, Mutaz M. Al-Debei, David Avison
Developing A Unified Framework Of The Business Model Concept, Mutaz M. Al-Debei, David Avison
Dr. Mutaz M. Al-Debei
Recent rapid advances in Information and Communication Technologies (ICTs) have highlighted the rising importance of the Business Model (BM) concept in the field of Information Systems (IS). Despite agreement on its importance to an organization’s success, the concept is still fuzzy and vague, and there is little consensus regarding its compositional facets. Identifying the fundamental concepts, modeling principles, practical functions, and reach of the BM relevant to IS and other business concepts is by no means complete. This paper, following a comprehensive review of the literature, principally employs the content analysis method and utilizes a deductive reasoning approach to provide …
Developing A Decision-Making Framework For Web Service Security Profiles: A Design-Science Paradigm, Mutaz M. Al-Debei, Bachar Alrouh, Gheorghita Ghinea
Developing A Decision-Making Framework For Web Service Security Profiles: A Design-Science Paradigm, Mutaz M. Al-Debei, Bachar Alrouh, Gheorghita Ghinea
Dr. Mutaz M. Al-Debei
In this paper, we provide a novel analytical hierarchy process decision-making framework for Web service security profiles. This framework aids in solving the dilemma of which Web service security profile is most fitting in a particular situation. This is because the developed framework allows architects and developers to take informed decisions following a systematic and manageable approach. In developing the framework, we followed the design-science research paradigm within which we incorporated a number of laboratory experiments.
Engaging With Citizens Online: Understanding The Role Of Epetitioning In Local Government Democracy, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos
Engaging With Citizens Online: Understanding The Role Of Epetitioning In Local Government Democracy, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos
Dr. Mutaz M. Al-Debei
According to the Local Democracy, Economic Development and Construction Act introduced in 2009, UK local authorities are expected to implement ―a facility for making petitions in electronic form to the authority‖. Motivated by this arrangement, this paper reflects on the findings of a case study investigation conducted with the Royal Borough of Kingston (one of the first local authorities to implement such a service since 2004). Lessons learnt from the case suggest that ePetitions reveal increased potential to enhance local government democracy, but are also shaped by challenging open implementation issues which can highly influence the initiative’s impact. Our conclusions …
The Design And Engineering Of Mobile Data Services:Developing An Ontology Based On Business Model Thinking, Mutaz M. Al-Debei, Guy Fitzgerald
The Design And Engineering Of Mobile Data Services:Developing An Ontology Based On Business Model Thinking, Mutaz M. Al-Debei, Guy Fitzgerald
Dr. Mutaz M. Al-Debei
This paper addresses the design and engineering problem related to mobile data services. The aim of the research is to inform and advise mobile service design and engineering by looking at this issue from a rigorous and holistic perspective. To this aim, this paper develops an ontology based on business model thinking. The developed ontology identifies four primary dimensions in designing business models of mobile data services: value proposition, value network, value architecture, and value finance. Within these dimensions, 15 key design concepts are identified along with their interrelationships and rules in the telecommunication service business model domain and unambiguous …
The Design Of Innovative Mobile Artifacts: How To Develop Powerful Value Networks?, Mutaz M. Al-Debei, Guy Fitzgerald
The Design Of Innovative Mobile Artifacts: How To Develop Powerful Value Networks?, Mutaz M. Al-Debei, Guy Fitzgerald
Dr. Mutaz M. Al-Debei
The development of mobile data services and products calls for participation and collaboration amongst many actors with different expertise. However, building powerful value network is challenging and requires a detailed examination of a number of design constructs and their interrelationships. This research provides an intuitive model to help effectively design such networks. The model is illustrated using NTT DoCoMo’s i-mode case. It is argued that the model offers a useful methodical approach for telecoms providers to develop a thriving value network capable of creating significant mobile innovations and benefits.
Rethinking The Business Model Concept With Eparticipation, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman
Rethinking The Business Model Concept With Eparticipation, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman
Dr. Mutaz M. Al-Debei
Enhancing citizen participation in policy making using Information and Communication Technologies (ICTs) is emerging as a strategic issue for political organisations. ICT-mediated participation, or eParticipation, projects range from the more traditional public sector initiatives, such as petitions and consultations, to attempts at integrating new forms of participatory Web 2.0 media. In this paper, we argue that the potential of ICTs to deliver sustainable eParticipation has not been fully achieved. This is mainly because of the lack of (1) effective coordination at the implementation level, (2) appropriate infrastructure, and (3) effective service design and development. In addressing this gap, we examine …
Ontology-Based Information Extraction For Analyzing It Services, Amit Deokar, Sagnika Sen
Ontology-Based Information Extraction For Analyzing It Services, Amit Deokar, Sagnika Sen
Amit Deokar
Service Level Agreements (SLA) for multi-service Information Technology (IT) outsourcing contracts contain vast amounts of textual information. The SLAs provide details about a specific service, Key Performance Indicators (KPI) to measure its performance; as well as process elements, such as activities, events, and resources that are integral in achieving performance goals. However, KPIs and the process elements may be interrelated. The knowledge of such interrelationships is often tacitly present in the SLAs. The aim of our research is to extract this hidden information from IT service contracts and analyze them to empower customers of IT services to make better performance …