Operations Research, Systems Engineering and Industrial Engineering Commons^™

Why Toyota And Honda Topped The 2002 J.D. Power Quality Study, Susan Lightle, Kenneth Yale Rosenzweig, John Talbott

Accounting Faculty Publications

Toyota again topped the annual J. D. Power and Associates quality study released in late May of 2002. Toyota scored the highest mark ever with l 07 defects per l 00 vehicles, while Honda came in second with 113 defects. The study was based on responses of approximately 65,000 new car owners queried during their first 90-days of ownership.

These results do not surprise us, as we have been fortunate to make numerous sojourns to the Toyota plant in Georgetown, Kentucky, and observe the manufacturing processes. These trips were normally facilitated by a former Japanese student of ours, Minako Yanke, …

Auto Carrier Transporter Loading And Unloading Improvement, Brian M. Miller

Theses and Dissertations

Thousands of vehicles (cars, trucks and vans) are transported every day from one location to another. These vehicles are moved around the country on Auto Carrier Transports (ACTs). Delivering these vehicles involves large quantities of time, money and energy. Any reduction in time and energy will result in a significant savings of money. The intent of this research is to develop an algorithm to solve the Auto Carrier Transport Pickup and Delivery Problem. In doing so, the focus is to limit the total times vehicles are placed on and taken off the carrier, otherwise known as the number of loads, …