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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Effectiveness Of An On-Line Graduate Engineering Management Course: A Preliminary Study, Rosemarie Maffei Evans, Madison Daily, Susan L. Murray Jan 1998

Effectiveness Of An On-Line Graduate Engineering Management Course: A Preliminary Study, Rosemarie Maffei Evans, Madison Daily, Susan L. Murray

Engineering Management and Systems Engineering Faculty Research & Creative Works

In the summer of 1997, the University of Missouri-Rolla's (UMR) Engineering Management Department began offering its first completely Web-based course. This graduate level course, Advanced Production Management, was designed to utilize a combination of Web-based tools to create a conducive, yet non-traditional, learning environment for its students. The students in the course did not physically have to attend any lectures and only met for an initial and final class period. The remainder of the course was conducted exclusively via Web-based tools. Accordingly, the Engineering Management Department commenced a research effort to determine the effectiveness of this new learning environment ...


A Mentoring Guide For Female Faculty In Engineering, Susan L. Murray, Linda M. Manning, Catherine A. Riordan, Elizabeth Cummins, Philip B. Thompson Jan 1998

A Mentoring Guide For Female Faculty In Engineering, Susan L. Murray, Linda M. Manning, Catherine A. Riordan, Elizabeth Cummins, Philip B. Thompson

Engineering Management and Systems Engineering Faculty Research & Creative Works

One widely accepted method for increasing the chances of success of female engineering and science students and faculty alike is to provide access to female role models and mentors. In this article we offer to new female faculty, and to those who would mentor them, an annotated list of text and electronic resources that address most of the most important challenges facing new female faculty in science and engineering.


Benchmarking The Implementation Of Total Quality Management And Customer Satisfaction In General Automotive Repair Shops In Iowa , Hsiu-Te Sung Jan 1998

Benchmarking The Implementation Of Total Quality Management And Customer Satisfaction In General Automotive Repair Shops In Iowa , Hsiu-Te Sung

Retrospective Theses and Dissertations

The automotive repair industry was perceived by the American customers as an industry with high cost and low customer satisfaction. The purpose of this study was to identify the relationship between the level of total quality management (TQM) implementation and the level of customer satisfaction in the general automotive repair shops in Iowa. This information promised to enable the general automotive repair shops to increase service quality and customer satisfaction;A Total Quality System Implementation Assessment Instrument (TQSIAI) with 35 items was developed to measure the level of TQM implementation in the general automotive repair shops. A Customer Satisfaction Assessment ...


Natural Language And Mixed Modality Task Presentations In The Human-Computer Interaction Using Programmable Logic Controllers , John Robert Wright Jr. Jan 1998

Natural Language And Mixed Modality Task Presentations In The Human-Computer Interaction Using Programmable Logic Controllers , John Robert Wright Jr.

Retrospective Theses and Dissertations

This dissertation focuses on the human-computer interaction elements of task presentation and task structure in the programming of Programmable Logic Controllers (PLCs). Task presentation methods that were explored included a natural language (GE Fanuc's State Logic), and a mixed modality language (GE Fanuc's Logicmaster Relay Ladder Logic). Task Structure elements utilized in this study were linear procedural tasks and conditional branching tasks;A two-level factorial analysis of covariance determined that task presentation was a significant contributor to programming development times. Task structure and the interaction between task presentation and task structure did not yield significant p-values at the ...


A Technology Assessment Survey For Web Based Higher Education Programs, Earl A. Evans, Susan L. Murray Jan 1998

A Technology Assessment Survey For Web Based Higher Education Programs, Earl A. Evans, Susan L. Murray

Engineering Management and Systems Engineering Faculty Research & Creative Works

Advances in communications and computer technology, as well as in human-computer interfaces, have enabled concurrent advances in Web-based education. A number of case studies concerning applications of Web-based education for both distance learning and on-campus programs have been published. Primarily, these studies have focused on individual assessments of the web-based technologies. In contrast, this paper will provide a broad based assessment of applied web-based technology for higher education. This research was conducted via a survey completed by university and college faculty from numerous 4-year institutions. To gain an effective assessment, eleven categories of web-based course delivery tools, such as chatrooms ...