Operations Research, Systems Engineering and Industrial Engineering Commons^™

Teamwork In The Workplace: A Discovery Of The Work Processes One Team Used To Meet Its Goals, Thomas Andrew Hassler

Engineering Management & Systems Engineering Theses & Dissertations

A century-old disagreement in academia surrounds the question of whether individuals acting alone accomplish all work or whether workers can truly act in concert to meet management's production requirements. Total Quality Management (TQM) is a powerful force today in the industrial world, and the formation of teams to solve short-term problems is one of its fundamental techniques. This dissertation focuses on a particular TQM team with the purpose of understanding the processes it used to meet its goals. This ten-member team functioned for about one year and was assigned goals leading to improved accelerator reliability. The investigator was a member …