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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
Analyzing Factors Affecting Patient Satisfaction Using The Kano Model, Tejaswi Materla
Analyzing Factors Affecting Patient Satisfaction Using The Kano Model, Tejaswi Materla
Doctoral Dissertations
"Customer needs associated with the healthcare sector are constantly evolving with the technological advancements, rising costs, and shifts in patient demographics. Challenges associated with understanding patient needs impact the quality of care and life, safety, and satisfaction. The objective of this research was to develop a methodology to collect and analyze the needs associated with healthcare units that differ based on the type of care and services and patient perceptions over time. The proposed methodology provides insights into the voice of the customer through visualization of the relationship between the performance of quality attributes and customer satisfaction. Cronbach's alpha is …
Data Driven Decision Making Tools For Transportation Work Zone Planning, Samareh Moradpour
Data Driven Decision Making Tools For Transportation Work Zone Planning, Samareh Moradpour
Doctoral Dissertations
"This research provides tools and methods for integrating stakeholder input and crash data analytics to better guide transportation engineers in effective work zone design and management. Three key contributions are presented: the importance of stakeholder input in traffic management strategies, application of data mining and pattern recognition to identify high-risk drivers in work zones, and the use of multinomial logistic regression (MLR) as a tool to understand key findings from historic crash data. Work zone signage is mandated by the Manual on Uniform Traffic Control Devices (MUTCD), but the current configurations are often criticized by the driving public and state …
A Methodology To Predict Community College Stem Student Retention And Completion, Jennifer Lynn Snyder
A Methodology To Predict Community College Stem Student Retention And Completion, Jennifer Lynn Snyder
Doctoral Dissertations
"Numerous government reports point to the multifaceted issues facing the country's capacity to increase the number of STEM majors, while also diversifying the workforce. Community colleges are uniquely positioned as integral partners in the higher education ecosystem. These institutions serve as an access point to opportunity for many students, especially underrepresented minorities and women. Community colleges should serve as a major pathway to students pursuing STEM degrees; however student retention and completion rates are dismally low. Therefore, there is a need to predict STEM student success and provide interventions when factors indicate potential failure. This enables educational institutions to better …