Operations Research, Systems Engineering and Industrial Engineering Commons^™

Class A Average Handle Time Standard, Stephanie Lee

Senior Design Project For Engineers

This report provides an analysis and evaluation on the Average Handle Time performed at Class A. The Universal, Shipping, International, Tracking, InfoNotice, Amazon, Field Support Group, and Preferred Customer Associates call types are evaluated in this study. An Average Handle Time Standard is created, while meeting the appropriate sample size, covering multiple site locations, at various times of the day and days of the week, and meeting corporate quality expectations. Methods of cost analysis, Six Sigma, and optimization are utilized in this study. The V-Process Model is used to verify the system. The implementation and results served as the verification …

Atlanta (Kennesaw) Ereturn Project, Shannon Ard, Trisha Donnelly-Nelson, Scott Michael

Senior Design Project For Engineers

The Siemens Energy, Inc. Tool and Instrument Facility is an internal tool rental center that assembles tool kits and ships them to power generation sites. When miscellaneous, broken or extra tools are returned, they are sent to the eReturn area, where tools are processed and reentered into inventory. The current eReturn system is long and complex. The cluttered area causes tools to remain in eReturn for extended periods before being reentered into the inventory. The additional time causes unnecessary ordering and prevents tools from being used in more kits. The team's objective is to determine a solution that will allow …

Atlanta Traffic Optimization Final Design Review, Biram Nicol, Vick Abwavo, Brandon Harris

Senior Design Project For Engineers

To solve the Metro-Atlanta traffic problem, we have embarked in numerous efforts to find feasible goals that had worked in other states with similar situations. In dealing with the traffic problem around the Metro area, we have designed a rail system to counter if our proposed idea of eliminating trucks within the Metro area is realized. This will be a more cost-effective area as the rail system is set to pay for itself after a decade and half of operation.

This idea might be considered radical, but our findings showed that 39.50% of freight is transferred by rail according to …

Grady Health Systems Linen Optimization, Kyleia Hutton, Samira Abdi

Senior Design Project For Engineers

Grady Memorial Hospital, under Grady Health Systems (GHS), is the fifth largest public hospital systems in the United States of America. In the Southeast region, Grady Memorial Hospital is a premier level I trauma institution, that also provides other medical service specialties that accumulate a diverse, and knowledgeable set of medical professionals. Within this report, there are various recommendations that our team has presented based on different scenarios that could be present within the interaction of the linen management department and other departments at Grady Health Systems. These recommendations will aid in determining the best decision that can be made …

Ejm Chain Fall Tooling Optimization, Migual Medina, Esraa Abdulmahdi, James Algarin

Senior Design Project For Engineers

The following report describes the progress made by the EJM Chain Fall Tooling Optimization Team since the In-Progress Review. The team has finalized the facility layout design for the chain fall area including the concept of operations, functional requirements, and performance specifications. The scope of the project is completing the new procedures for reducing waste and completing the AutoCAD drawing of the final design. The team researched the objectives accomplished by the new layout design. The goal of the project is to reduce the safety hazards and increase productivity. The team shifted the focus to the salvage, recycling, and waste …

Feasibility Study Of Mohawk Industries Water Bottle Recycling Program With Automated Compactor/Baler, Brody Cook, Chris Yeager, Parker Cook

Senior Design Project For Engineers

Mohawk Industries requested a senior design project for a feasibility study of a compactor/baler program. The compactor/baler program has the potential to reduce Mohawk Industries’ polyethylene terephthalate (PET) recycling center costs, thereby increasing the company’s profits. Mohawk Industries uses PET from recycled plastic bottles as a raw material to extrude carpet yarn fibers. Currently, Mohawk Industries has two methods to obtain the PET required to extrude the carpet yarn fibers: purchase recycled bottles from landfills/recycling centers and extrude into PET pellets, or purchase PET pellets from an outside source at a much higher cost. The compactor/baler program would introduce a …

Carlex Glass Laminated Side Glass Process Optimization, Jake Massingill, Marshal Turner

Senior Design Project For Engineers

The intent of this project is to determine how many racks of glass should be inserted into the autoclave at a given time in order to maximize productivity of the Laminated Side Glass line. Based on this value, the total number of workers necessary at finishing and the cycle time of the bag furnace were determined. This was achieved by building a model of the line in Arena and analyzing it. The model demonstrated that twelve is the optimal number of racks to insert at a given time, only one team of two workers is necessary per shift, and that …

Service Drive 2020 - Fine Design, David Sirotinsky, Ling Marshall

Senior Design Project For Engineers

This report explores a cloud network solution for the automotive industry. The project scope was defined with a problem statement. Robust connectivity solutions offered by the OEM manufacturers provide data communication between the customer and the connected car, but lack data communication from the customer to the private franchise dealers. This antiquated business model creates variation in operation from one dealer to the other and creates a challenge to apply a standardized solution. One fundamental requirement is to provide a network solution that can seamlessly integrate into existing hardware, software and process infrastructure.

The project group conducted interviews with two …

Improvement Of Quality Processes- Asset Condition Assessment Tool And Process For Vanderlande Industries, Mariantonia Hoyos Lopez, Tori Shonk

Senior Design Project For Engineers

Vanderlande Industries is the global market leader in the value added logistic process automation for airports, the parcel market, warehouses, and e-commerce. The company’s extensive portfolio of integrated solutions results in fast, reliable and efficient automation technology. The VI Marietta office supports airport sites that have an operational BHS. These sites hire VI to operate and maintain the site. Preventive, corrective, and emergency maintenance is completed on the equipment to maintain operational success. Usually, the U.S. sites that are supported have BHS systems that are old and worn down. It is important for VI to determine the risk of maintaining …

Sauce Repackaging Test: Atlanta, Hannah Smith, Gideon Larios, Christopher Gilbert

Senior Design Project For Engineers

Overview

This project belongs to the Chick-fil-A Supply Chain Innovation Team. This team has designed a new packaging product, which breaks down their current packing product into smaller load units. The Atlanta Sauce test was the first live implementation of this new product, the inner pack. The Supply Chain Team began preparing for this test in May 2017. In this test, the team were specifically looking for product issues, benefits, product user behaviors, and areas of improvement.

Objective

The purpose of this project was to research the implementation of a new sauce packaging. During this research, the current sauce replenishment …

A-Set Process Improvement, Gabriel Rubio, Davis Jackson, Christopher Olaya

Senior Design Project For Engineers

Siemens Energy offers world-class products and solutions for power generation. They help their clients worldwide to successfully operate conventional power plants by renting out their toolkits. Clients can work on anything from gas or steam turbines, generators, turbines, or even hybrid power and storage. One of Siemens’ more profitable toolkits would be the A-Set, or as the floor assemblers refer to as ‘the majors,’ which consists of two large conex containers filled with thousands of tools ready for any type of operation at power plants. By looking at how long it takes floor assemblers at the Siemens Facility in Suwanee, …

Reducing Damaged And Returned Inventory At Mds Logistics, Chris Montell, Darioush Moein, Amir Samadabadi

Senior Design Project For Engineers

MDS Logistics is a middle-man that delivers and installs appliances to multi-family complexes and neighborhoods in Georgia. One of the biggest issues that they face in day-to-day operation is damaged and returned appliances. MDS’s longest standing contract is with GE and GE has extensive records of damage that is incurred by using similar companies across the country. We will be consulting with MDS while using the data produced by GE to compare MDS with the similar companies to see where improvement can be made reasonably.

When an appliance is damaged it is brought back to MDS’s warehouse where they are …