Operations Research, Systems Engineering and Industrial Engineering Commons^™

Operational Knowledge Transfer In Municipal Utility Organizations, G. Christian Guvemator Iv

Engineering Management & Systems Engineering Theses & Dissertations

Municipal water and wastewater utility systems experience several challenges related to maintaining an experienced operations workforce. One of these issues is the loss of operational knowledge as the current experienced workforce reaches the age of retirement. The future success of system operability depends upon a process that transfers the knowledge of the experienced employee into the organization before he or she retires. Recent investigations highlight the importance of, and the methods for, knowledge transfer; however, current literature does not include significant information on the municipal utility industry. The objective of this investigation is to identify how operational knowledge is being …