Operations Research, Systems Engineering and Industrial Engineering Commons^™

The Creation Of Tools And Models To Characterize And Quantify User-Centered Design Considerations In Product And System Developm, Katherine Meza

Electronic Theses and Dissertations

Ease of use differentiates products in a highly competitive market place. It also brings an added value that culminates in a higher degree of customer satisfaction, repeated business, increased sales, and higher revenue. User-centered design is a strategic asset that companies can use to improve their customer relationships by learning more about their customers, and increase their sales. In today's economy, the measurement of intangible assets such as user experience has become a major need for industries because of the relationship between user-centered design and organizational benefits such as customer loyalty. As companies realize that the inclusion of user-centered design …