Operations Research, Systems Engineering and Industrial Engineering Commons^™

Scheduling And Sequencing Arrivals To A Stochastic Service System, Peter M. Vanden Bosch

Theses and Dissertations

Optimization of scheduled arrival times to an appointment system is approached from the perspectives of both queueing and scheduling theory. The appointment system is modeled as a one-server, first-come-first-served, transient queue with independent, distinctly distributed service times and no-show rates. If a customer does show, it is assumed to be punctual. The cost of operating the appointment system is a convex combination of customers' waiting times and the server's overtime. While techniques for finding the optimal static and dynamic schedules of arrivals have been proposed by other researchers, they mainly have focused on identical customers and strictly punctual arrivals. This …