Operations Research, Systems Engineering and Industrial Engineering Commons^™

Analysis Of Bus Ride Comfort Using Smartphone Sensor Data, Hoong-Chor Chin, Xingting Pang, Zhaoxia Wang

Research Collection School Of Computing and Information Systems

Passenger comfort is an important indicator that is often used to measure the quality of public transport services. It may also be a crucial factor in the passenger’s choice of transport mode. The typical method of assessing passenger comfort is through a passenger interview survey which can be tedious. This study aims to investigate the relationship between bus ride comfort based on ride smoothness and the vehicle’s motion detected by the smartphone sensors. An experiment was carried out on a bus fixed route within the University campus where comfort levels were rated on a 3-point scale and recorded at 5-second …