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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

A Psychological Perspective On Service Segmentation Models: The Significance Of Accounting For Consumers' Perceptions Of Waiting And Service, Ziv Carmon, J. George Shanthikumar, Tali F. Carmon Nov 1995

A Psychological Perspective On Service Segmentation Models: The Significance Of Accounting For Consumers' Perceptions Of Waiting And Service, Ziv Carmon, J. George Shanthikumar, Tali F. Carmon

Industrial and Manufacturing Engineering

We examine how service should be divided and scheduled when it can be provided in multiple separate segments. We analyze variants of this problem using a model with a conventional function describing the waiting cost, that is modified to account for some aspects of the psychological cost of waiting in line. We show that consideration of the psychological cost can result in prescriptions that are inconsistent with the common wisdom of queuing theorists derived according to the conventional approach (e.g., equal load assignments). More generally, our intention in this paper is to illustrate that aspects of the psychological cost ...


Inexpensive Ultrahigh Vacuum Heatable/Coolable Xyz-Rotary Motion Sample Manipulator, Susan L. Peterson, Kirk H. Schulz, Carl A. Schulz, John M. Vohs Jan 1995

Inexpensive Ultrahigh Vacuum Heatable/Coolable Xyz-Rotary Motion Sample Manipulator, Susan L. Peterson, Kirk H. Schulz, Carl A. Schulz, John M. Vohs

Departmental Papers (CBE)

A simple design for a heatable, coolable, rotable sample manipulator, suitable for ultrahigh vacuum (UHV) applications, is described. Highlights of the design include using a combination power/thermocouple feedthrough for heating, cooling, and temperature measurement; and the use of primarily "off-the-shelf" components available from most UHV components vendors. The described manipulator is capable of sample cooling to ~100 K, sample heating to above 900 K, while maintaining 360o of rotary motion, ~1 in. of x and y motion, and 2 in. of z motion. The apparatus can be assembled for approximately $5500 (all new parts) and uses about 3 ...


Using Matlab To Illustrate The 'Phenomenon Of Aliasing', Sol Neeman, Ph.D. Jan 1995

Using Matlab To Illustrate The 'Phenomenon Of Aliasing', Sol Neeman, Ph.D.

Engineering Studies Faculty Publications and Creative Works

The phenomenon of aliasing is important when sampling analog signals. In cases where the signal is bandlimited, one can avoid aliasing by ensuring that the sampling rate is higher than the Nyquist rate . But in cases where the signal is not bandlimited , aliasing is unavoidable if the signal is not filtered before it is sampled. It is then crucial to understand the phenomenon in order to estimate the distortion generated when the signal is reconstructed from its samples. Using the software package MATLAB by MathWorks, Inc ., two examples are presented. The first is a pure sinusoid which is sampled at ...