Operations Research, Systems Engineering and Industrial Engineering Commons^™

Developing Leading And Lagging Indicators To Enhance Equipment Reliability In A Lean System, Dhanush Agara Mallesh

Masters Theses

With increasing complexity in equipment, the failure rates are becoming a critical metric due to the unplanned maintenance in a production environment. Unplanned maintenance in manufacturing process is created issues with downtimes and decreasing the reliability of equipment. Failures in equipment have resulted in the loss of revenue to organizations encouraging maintenance practitioners to analyze ways to change unplanned to planned maintenance. Efficient failure prediction models are being developed to learn about the failures in advance. With this information, failures predicted can reduce the downtimes in the system and improve the throughput.

The goal of this thesis is to predict …

Standardizing Functional Safety Assessments For Off-The-Shelf Instrumentation And Controls, Andrew Michael Nack

Masters Theses

It is typical for digital instrumentation and controls, used to manage significant risk, to undergo substantial amounts of scrutiny. The equipment must be proven to have the necessary level of design integrity. The details of the scrutiny vary based on the particular industry, but the ultimate goal is to provide sufficient evidence that the equipment will operate successfully when performing their required functions.

To be able to stand up to the scrutiny and more importantly, successfully perform the required safety functions, the equipment must be designed to defend against random hardware failures and also to prevent systematic faults. These design …

A Call Center Simulation Study: Comparing The Reliability Of Cross-Trained Agents To Specialized Agents, Louis Franklin Ali Iii

Masters Theses

Call centers are an important function of most companies’ day to day business activities. They are often the link between a company and its customers and hugely impact the customer’s perspective or point of view (POV) of a company. A call center in the most general sense is a place, representing a business, which receives inbound calls from customers and/or makes outbound calls to customers, the latter being most commonly referred to as telemarketing. There was a time when a typical call center strictly consisted of agents who handled inbound/outbound calls; these agents are considered specialized agents. Generally speaking, a …