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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
A New Lean Model: Improving Race Team Performance Through Team-Driver Communication Efficacy, Joseph Ruric Stainback Iv
A New Lean Model: Improving Race Team Performance Through Team-Driver Communication Efficacy, Joseph Ruric Stainback Iv
Doctoral Dissertations
In some organizational settings and in the field of competitive automobile racing, certain situations and rules place an emphasis on and sometimes escalate the need for effective team communications. This dissertation hypothesizes that effective and dense communications contributes directly to team performance. Supported by organizational behavioral and lean six sigma theory, communications is declared a form of waste within the context of Industrial Engineering subject to data collection, measurements, and real-time, value-added metrics. Measuring and reporting trends in communications provides a basis for a new and unique model called a Communications Productivity Model (CPM) with an associated Communications Density Report …
Kernel-Based Data Mining Approach With Variable Selection For Nonlinear High-Dimensional Data, Seung Hyun Baek
Kernel-Based Data Mining Approach With Variable Selection For Nonlinear High-Dimensional Data, Seung Hyun Baek
Doctoral Dissertations
In statistical data mining research, datasets often have nonlinearity and high-dimensionality. It has become difficult to analyze such datasets in a comprehensive manner using traditional statistical methodologies. Kernel-based data mining is one of the most effective statistical methodologies to investigate a variety of problems in areas including pattern recognition, machine learning, bioinformatics, chemometrics, and statistics. In particular, statistically-sophisticated procedures that emphasize the reliability of results and computational efficiency are required for the analysis of high-dimensional data. In this dissertation, first, a novel wrapper method called SVM-ICOMP-RFE based on hybridized support vector machine (SVM) and recursive feature elimination (RFE) with information-theoretic …
A Call Center Simulation Study: Comparing The Reliability Of Cross-Trained Agents To Specialized Agents, Louis Franklin Ali Iii
A Call Center Simulation Study: Comparing The Reliability Of Cross-Trained Agents To Specialized Agents, Louis Franklin Ali Iii
Masters Theses
Call centers are an important function of most companies’ day to day business activities. They are often the link between a company and its customers and hugely impact the customer’s perspective or point of view (POV) of a company. A call center in the most general sense is a place, representing a business, which receives inbound calls from customers and/or makes outbound calls to customers, the latter being most commonly referred to as telemarketing. There was a time when a typical call center strictly consisted of agents who handled inbound/outbound calls; these agents are considered specialized agents. Generally speaking, a …
Research Highlights, Haitao Liao
Research Highlights, Haitao Liao
Faculty Publications and Other Works -- Industrial & Information Engineering
No abstract provided.