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Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant
Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant
Electronic Theses and Dissertations
In a time of strained resources and dynamic environments, the importance of effective and efficient systems is critical. This dissertation was developed to address the need to use feedback from multiple stakeholder groups to define quality and assess an entity’s efficiency at achieving such quality. A decision support model with applicability to diverse domains was introduced to outline the approach. Three phases, (1) quality model development, (2) input-output selection and (3) relative efficiency assessment, captured the essence of the process which also delineates the approach per tool applied. This decision support model was adapted in higher education to assess academic …