Operations Research, Systems Engineering and Industrial Engineering Commons^™

Knowledge Management Determinants Of Continuance Behavior: Evaluating The Air Force Knowledge Now Knowledge Management System, Eric Tucker

Electronic Theses and Dissertations

Knowledge management (KM) encompasses the set of capabilities, processes, tools, and techniques for the most effective use of knowledge by an organization. The goal of KM is to improve the organization's ability to create, transfer, retain, and apply knowledge. Knowledge management is a goal that many organizations seek to achieve. Organizations apply their strategies, plans, and implementation to achieve KM. Organizations use technology to implement their KM strategy. For some, this approach has worked well; however, for others, the results have fallen short. KM shortcomings revolve around employees' infrequent use of the technology. This research seeks to understand what influences …