Operations Research, Systems Engineering and Industrial Engineering Commons^™

The Role Of Psychological Reactance In Smart Home Energy Management Systems, Matthew Thomas Heatherly

Masters Theses

“With an ever-growing demand for energy, our increasing consumption is producing more greenhouse gases and other pollutants, impacting climate change. One approach to reducing residential energy consumption is through the use of smart energy management systems. However, automation from smart technology inherently removes a certain amount of control from the user. If loss of control is perceived as a loss of freedom, this may lead users to experience psychological reactance when using these products. A set of experiments was conducted to assess how three features of a message notification from smart home energy management systems may induce reactance in users. …