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Operations Research, Systems Engineering and Industrial Engineering Commons™
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- Keyword
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- Airport customer service (1)
- Airport service quality (1)
- Aviation (1)
- Brazilian Aviation (1)
- Congestion (1)
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- Congonhas Airport (1)
- Customer feedback (1)
- Global system (1)
- Global systems thinking (1)
- Integration (1)
- Linear Programming (1)
- Optimal Airline Seat Price (1)
- Optimization (1)
- Qualitative analysis. (1)
- Reservation (1)
- Revenue Management (1)
- Slot allocation (1)
- Strategic management (1)
- Sustainable development. (1)
- Publication
- Publication Type
Articles 1 - 5 of 5
Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
An Analysis Of The Factors Affecting Attitudes Toward Drone Delivery And The Moderating Effect Of Covid-19, Jeremy A. Frazier
An Analysis Of The Factors Affecting Attitudes Toward Drone Delivery And The Moderating Effect Of Covid-19, Jeremy A. Frazier
Doctoral Dissertations and Master's Theses
This research explored the factors affecting attitudes toward drone delivery and the moderating effect of COVID-19. Government effort to address the COVID-19 pandemic has led to social distancing and shelter-in-place guidelines. Many states have imposed additional regulations, restricting retailers from offering in-store shopping and restaurants from offering indoor dining. As a result, the use of delivery services has increased. In a further effort to reduce virus spread, some delivery services now offer a contact-free option. The contact-free option permits orders to be left at a designated location, eliminating the physical-human interaction upon delivery. The contact-free nature and potential speed of …
Efficiency Analysis Of A Congested Brazilian Airport Applying Slots Optimization Control: Congonhas Airport Case, Mariana Franco B. Mendes, Rafael Roco De Araujo, Ana Paula Beck Da Silva Etges, Massoud Bazargan
Efficiency Analysis Of A Congested Brazilian Airport Applying Slots Optimization Control: Congonhas Airport Case, Mariana Franco B. Mendes, Rafael Roco De Araujo, Ana Paula Beck Da Silva Etges, Massoud Bazargan
International Journal of Aviation, Aeronautics, and Aerospace
The current slot allocation mechanism in Brazil, based on the International Air Transport Association (IATA) rules, and its supplementary local regulation The National Civil Aviation Agency (ANAC), displays a few issues and limitations (e.g. slot misuse, allocation inefficiencies). Such issues are particularly present in the case of busy airports that works near their maximum capacity for major parts of the day. This inefficiency problem is generated because of the complexity of slot allocation added to the limited decision support available for the Brazilian system. This study focuses on the implementation of an optimal slot model, based on IATA regulations with …
Global Aviation System: Towards Sustainable Development, Marina P. Bonser Dr.
Global Aviation System: Towards Sustainable Development, Marina P. Bonser Dr.
International Journal of Aviation, Aeronautics, and Aerospace
Aviation around the world has integrated into a global system. As the integration process continues, more aspects and levels of it need to be lead towards the sustainable development of the whole system via advancing strategic management, global communication proficiency, and technological expertise. It becomes essential to enrich global language (English) proficiency with cross-cultural communication competence not only for communication in the air but also for airport security, passenger and cargo services, aircraft and equipage engineering, building, and maintenance. Nowadays lower levels of management need more advanced strategic thinking and problem solving skills, and higher levels of management need global …
An Optimal Airline Revenue Management Seat Pricing Plan Model, Constantine M. Koursaris, James W. Marion Jr.
An Optimal Airline Revenue Management Seat Pricing Plan Model, Constantine M. Koursaris, James W. Marion Jr.
International Journal of Aviation, Aeronautics, and Aerospace
The goal of an airline is to sell tickets at the highest fare possible, thus yielding maximum profit for the stakeholders. As airline seat pricing is divided into different fare classes, a revenue management system is created and maintained to identify opportunity costs where the airline may sell an optimum number of available seats in both discounted fare and full fare classes. Ideally, under perfect conditions, the airline will sell all available seats at full capacity for each leg of a trip. Under non-ideal conditions for the airline, not all available seats may sell at either full fare or discounted …
Assessing Customer Service In Airports – Models From The Uae, Aman Gupta, Mohammed Arif, Phillip A. Richardson
Assessing Customer Service In Airports – Models From The Uae, Aman Gupta, Mohammed Arif, Phillip A. Richardson
International Journal of Aviation, Aeronautics, and Aerospace
Customer service at airports has become a key priority for airport operators given the high degree of competitions. This paper uses an airport customer service model to analyze three examples from the United Arab Emirates (UAE). Passenger interviews, statistical information, customer feedback and other forms of information have been utilized to learn more about the customer view on the quality of service offered at these three airports. Detailed qualitative analysis of these case studies has highlighted some key issues in the area of customer service and identifies some opportunities for improvement.