Operations Research, Systems Engineering and Industrial Engineering Commons^™

Polyxpress Usability Testing, Chloe Erdie

Liberal Arts and Engineering Studies

This paper investigates different usability testing methods, and details a final usability testing procedure for the PolyXpress application. Usability testing varies greatly and depends on the size, scope, and budget of a project. Jakob Nielsen, a usability expert, says usability testing generally involves finding test users, asking the users to perform representative tasks with the design, and observing/documenting what happens. There are three main types of usability testing methods: traditional, discount, and going-out-of-business. The methods range in scale, complexity, and cost. This paper specifically details the unique combination of the three main methods that should be used as the usability …