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Operations Research, Systems Engineering and Industrial Engineering Commons™
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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
Hosx: Hospital Operations Excellence Model, Shivon S. Boodhoo
Hosx: Hospital Operations Excellence Model, Shivon S. Boodhoo
Dissertations
Hospital performance can be evaluated in four categories: (i) quality of care, (ii) process of care (iii) financial and (iv) operations productivity. Of these, ‘quality of care’ is the most widely reported and studied measure of performance, and focuses primarily on the clinical outcomes of the patient. In contrast, operations productivity and efficiency is the least studied measure, and currently there is limited ability to evaluate how efficiently the hospital has used its resources to deliver healthcare services. Cost containment in the healthcare industry is a challenging problem, and there is a lack of models and methods to benchmark hospital …
East Tennessee Children's Hospital Lean, Eddie D. Eatherly, Catherine Julson, Kelsey Tjader, Jack Smodic, Lanier Loftin
East Tennessee Children's Hospital Lean, Eddie D. Eatherly, Catherine Julson, Kelsey Tjader, Jack Smodic, Lanier Loftin
Chancellor’s Honors Program Projects
No abstract provided.
Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant
Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant
Electronic Theses and Dissertations
In a time of strained resources and dynamic environments, the importance of effective and efficient systems is critical. This dissertation was developed to address the need to use feedback from multiple stakeholder groups to define quality and assess an entity’s efficiency at achieving such quality. A decision support model with applicability to diverse domains was introduced to outline the approach. Three phases, (1) quality model development, (2) input-output selection and (3) relative efficiency assessment, captured the essence of the process which also delineates the approach per tool applied. This decision support model was adapted in higher education to assess academic …