Operations Research, Systems Engineering and Industrial Engineering Commons^™

Impact Of Interruptions In White Collar Working Environment, Zafar Akhil Khan

Masters Theses

"An interruption is a randomly occurring, discrete event that breaks continuity of cognitive focuses on a primary task and typically requires immediate attention and insists on action. "White collar interruptions" are those that affect knowledge workers in professional, managerial, or administrative positions. Interruptions are often a common occurrence in the white collar workplace.

The aim of this thesis is to investigate the effect of timing of an interruption on the overall performance of white collar workers. This study also analyzes the interruption sources (i.e. externally and internally generated) along with effect of different types of interruptions on both demanding and …