Operations Research, Systems Engineering and Industrial Engineering Commons^™

Supplier Ranking System And Its Effect On The Reliability Of The Supply Chain, Farshad Rabib

Doctoral Dissertations

Today, due to the growing use of social media and an increase in the number of

A HITS with a solution in PageRank (Massimo, 2011) sharing their opinions globally, customers can review products and services in many novel ways. However, since most reviewers lack in-depth technical knowledge, the true picture concerning product quality remains unclear. Furthermore, although product defects may come from the supplier side, making it responsible for repair cost, it is ultimately the manufacturer whose name is damaged when such defects are revealed. In this context, we need to revisit the cost vs. quality equations. Observations of customer …