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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
Flexibility And Capacity Allocation Under Uncertain Prescheduled (Non-Urgent) Demand And Same-Day (Urgent) Demand In Primary Care Practices, Xiaoling Gao
Doctoral Dissertations
In this dissertation, we are applying and extending well-established concepts of flexibility in manufacturing and service sectors to a healthcare setting: primary care. In the healthcare scenarios, appointments are booked over time and thus future resource capacity is sequentially being allocated under partial demand information. In manufacturing flexibility is typically presented as a technology choice that requires heavy investment for expensive flexible equipment, or highly cross-trained workers, but can then be used at little or no cost to satisfy demand. In primary care, however, the resources are inherently flexible, as primary care physicians are naturally able to see other panel's …
The Impact Of Flexibility And Capacity Allocation On The Performance Of Primary Care Practices, Liang Wang
The Impact Of Flexibility And Capacity Allocation On The Performance Of Primary Care Practices, Liang Wang
Masters Theses 1911 - February 2014
The two important metrics for any primary care practice are: (1) Timely Access and (2) Patient-physician Continuity. Timely access focuses on the ability of a patient to get access to a physician as soon as possible. Patient-physician continuity refers to building a strong or permanent relationship between a patient and a specific physician by maximizing patient visits to that physician. In the past decade, a new paradigm called advanced access or open access has been adopted by practices nationwide to encourage physician to “do today’s work today.” However, most clinics still reserve pre-scheduled appointments for long lead-time appointments due to …