Operations Research, Systems Engineering and Industrial Engineering Commons^™

Approachiing Complex Problematical Situations In Management Of Learning, Teaching And Assessment With Soft Systems Thinking - An Instantiation Of The Fma Model For Research, Xiaoping Shen, Junkang Feng

Journal of International Technology and Information Management

Higher education in China has moved into a popularized and international stage, which makes the management of Learning, Teaching and Assessment (LTA) challenging and sometimes problematic. However, research into its theory and practice is sparse and in demand. This paper explores how to approach complex problematic situations in LTA management with soft systems thinking, which embodies a phenomenological investigation, at the Business College of the Beijing Union University (BCBUU) China with our instantiation of Checkland’s FMA model of Research. Through this substantial study of seven years we made sense of and improved the problematic situation and one tangible result is …