Operations Research, Systems Engineering and Industrial Engineering Commons^™

Influence Of Anonymity In A Group Problem-Solving Environment, Robert A. Sylvester

Theses and Dissertations

A group support system (GSS) uses a combination of networked personal computers, software that collects, manipulates, and aggregates member's individual input, and human facilitation to improve the group decision-making process. Prior GSS research has found that content and process anonymity influence problem solving groups. However, previous studies report mixed results on which levels of anonymity positively influence group performance. This thesis looked at content and process anonymity using four treatments to explore possible explanations for the mixed results found in previous GSS research. The study examined numerous theories including anonymity, identification, social loafing, and social comparison. An experiment was developed …