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Investigating The Relationship Between An It Project Manager's Emotional Intelligence And The Customer's Perception Of Success, William Jacob Lamarsh Ii
Investigating The Relationship Between An It Project Manager's Emotional Intelligence And The Customer's Perception Of Success, William Jacob Lamarsh Ii
Engineering Management & Systems Engineering Theses & Dissertations
This research focuses on the intersections of Project Management, Information Technology (IT), and Emotional Intelligence. The Project Management Institute (PMI) created the Project Management Professional (PMP) certification, which is one of the most highly regarded and sought after professional certifications (Project Management Institute 2005, p. 15-18). This certification acknowledges the holder as a knowledgeable practitioner in Project Management. The purpose behind Project Management is to obtain requirements, sometimes fluid at best, and develop solutions that are traceable by schedule and cost controls. This approach allows a Project Manager to monitor and control the project through successful completion. However, the PMI …