Operations Research, Systems Engineering and Industrial Engineering Commons^™

A System Dynamics Approach For Information Technology Implementation And Sustainment, Nathan W. Fonnesbeck

Theses and Dissertations

The goal of this research is to bring a new, dynamic modeling perspective to organizational information technology (IT) implementation systems (using the Air Force GeoBase initiative as a real-world example) without compromising principles from the research literature. Undesired behavior patterns, from historically poor IT implementation performance, versus desired behavior patterns are incorporated into the model structure. Using a system dynamics approach, multiple simulation runs under various initial conditions and organizational contexts are performed and compared over a short-term versus a long-term period of time. Based on these simulation ruins, various mixes of management interventions, under varying conditions, are recommended to …