Operations Research, Systems Engineering and Industrial Engineering Commons^™

Modeling And Evaluating Role And Team Work Processes Using The Improved Performance Research And Integration Tool, Holly A. H. Handley, Pilar Pazos

Engineering Management & Systems Engineering Faculty Publications

The Human View architecture was designed to capture the human requirements of a system and to answer questions about the interactions between humans and systems. Data captured in the Human View can be used to populate a simulation model to evaluate the performance of the humans interacting in a work process. The work process model can be used to investigate different types of human system analyses, at both the role and team levels, and to identify the appropriate metrics to evaluate the results. This study examined individual role performance using the metrics readily available in the simulation tool, and then …