Operations Research, Systems Engineering and Industrial Engineering Commons^™

Human Psychology Factors Influencing Agile Team Autonomy In Post-Pandemic Remote Software Organizations, Ravikiran Kalluri

Engineering Management & Systems Engineering Theses & Dissertations

Agile project management methods are gaining in popularity in the software industry as software development teams are being asked to be adaptive to market needs and resilient to change and uncertainty. With increasing market uncertainty, global competition, and time-to-market pressure, it is becoming a challenge to develop an innovative product and deliver it on-time without the opportunity that comes from team autonomy to experiment and learn from failures in a remote workplace. To resolve this challenge, it is critical to understand the myriad human psychological factors in play that influence Agile team autonomy in a remote work environment.

The role …

A Comparison Of Nonverbal And Paraverbal Behaviors In Simulated And Virtual Patient Encounters, Sarah Powers, Mark W. Scerbo, Matthew Pacailler, Macy Kisiel, Baillie Hirst, Ginger S. Watson, Lauren Hamel, Fred Kron

Modeling, Simulation and Visualization Student Capstone Conference

The present study assessed whether trainees display similar nonverbal and paraverbal behaviors when interacting with a simulated (SP) and virtual patient (VP). Sixty second slices of time following four interactions were rated for the presence and frequency of three nonverbal and paraverbal behaviors. Results revealed that students exhibited fewer behaviors in the VP interaction, possibly due to differences social inhibition or fidelity between the two formats.

Human Ergonomic Simulation To Support The Design Of An Exoskeleton For Lashing/De-Lashing Operations Of Containers Cargo, Francesco Longo, Antonio Padovano, Vittorio Solina, Virginia D' Augusta, Stefan Venzl, Roberto Calbi, Michele Bartuni, Ornella Anastasi, Rafael Diaz

VMASC Publications

Lashing and de-lashing operations of containers cargo on board containerships are considered as quite strenuous activities in which operators are required to work continuously over a 6 or 8 hours shift with very limited break. This is mostly because containerships need to leave the port as soon as possible and containers loading and unloading operations must be executed with very high productivity (stay moored in a port is a totally unproductive time for a ship and a loss-making business for a shipping company). Operators performing lashing and de-lashing operations are subjected to intense ergonomic stress and uncomfortable working postures. To …

Precursors Of Email Response To Cybersecurity Scenarios: Factor Exploration And Scale Development, Miguel A. Toro-Jarrin, Pilar Pazos-Lago, Miguel Padilla

Engineering Management & Systems Engineering Faculty Publications

In the last decade, information security research has further expanded to include human factors as key elements of the organization's cybersecurity infrastructure. Numerous factors from several theories have been explored to explain and predict the multitude of information security-related behaviors in organizations. Lately, there has been a call for the study of specific cybersecurity behaviors in contextualized scenarios that reflect specific and realistic situations of a potential cyber-attack. This paper focuses on precursors of email response in situations that can be the origin of cybersecurity incidents in organizations (i.e., phishing attacks, ransomware, etc.). This study explores participants' intentions to follow …

A Primer On The Human Readiness Level Scale (Ansi/Hfes 400-2021), Kelly Steelman, Holly Handley, Katie Plant (Ed.), Gesa Praetorius (Ed.)

Engineering Management & Systems Engineering Faculty Publications

"The Human Readiness Level (HRL) Scale is a simple 9-level scale for evaluating, tracking, and communicating the readiness of a technology for safe and effective human use. It is modeled after the well-established Technology Readiness Level (TRL) framework that is used throughout the government and industry to communicate the maturity of a technology and to support decision making about technology acquisition. Here we (1) introduce the ANSI/HFES 400-2021 Standard that defines the HRL scale and (2) provide concrete examples of evaluation activities to support the application of HRLs in the development of automated driving systems."

The Maritime Domain Awareness Center– A Human-Centered Design Approach, Gary Gomez

Political Science & Geography Faculty Publications

This paper contends that Maritime Domain Awareness Center (MDAC) design should be a holistic approach integrating established knowledge about human factors, decision making, cognitive tasks, complexity science, and human information interaction. The design effort should not be primarily a technology effort that focuses on computer screens, information feeds, display technologies, or user interfaces. The existence of a room with access to vast amounts of information and wall-to-wall video screens of ships, aircraft, weather data, and other regional information does not necessarily correlate to possessing situation awareness. Fundamental principles of human-centered information design should guide MDAC design and technology selection, and …

Authentication Schemes' Impact On Working Memory, Janine D. Mator

Psychology Theses & Dissertations

Authentication is the process by which a computing system validates a user’s identity. Although this process is necessary for system security, users view authentication as a frequent disruption to their primary tasks. During this disruption, primary task information must be actively maintained in working memory. As a result, primary task information stored in working memory is at risk of being lost or corrupted while users authenticate. For over two decades, researchers have focused on developing more memorable passwords by replacing alphanumeric text with visual graphics (Biddle et al., 2012). However, very little attention has been given to the impact authentication …

Fuzzy Cognitive Map-Based Knowledge Representation Of Hazardous Industrial Operations, Francesco Longo, Antonio Padovano, Letizia Nicoletti, Caterina Fusto, Mohaiad Elbasheer, Rafael Diaz

VMASC Publications

Hazardous industrial operations are highly stochastic, still human-dependent, and risky. Operators working in such an environment must understand the complex interrelation between several factors contributing to safe and effective operations. Therefore, being able to predict the effects of their actions on provoking or mitigating possible accidents is crucial. This study aims to utilize fuzzy cognitive maps (FCM) to model the expert’s reasoning about occupational health and safety (OHS) in confined space. This knowledge is used by operators to build their mental models. The developed FCM displays all the possible incidents of a confined space and links these incidents with all …

Adaptive Task Allocation In Automated Vehicles, Skye Taylor, Bin Hu, Jing Chen

Psychology: Interdisciplinary Research in Behavioral Sciences of Transportation Issues

Adaptive task allocation is used in many human-machine systems and has been proven to improve operators’ monitoring and/or performance with automated systems. However, there is little knowledge surrounding the benefits of adaptive task allocation in automated vehicles. In this study, participants were presented with media depicting driving scenarios of both low and high workload at two levels of automation. The participants reported which tasks they felt comfortable allocating to themselves or to the automated system in each driving scenario, as well as whether they would conduct the task allocation manually or have the automated system automatically allocate the tasks. The …

Human Factors, Ergonomics And Industry 4.0 In The Oil & Gas Industry: A Bibliometric Analysis, Francesco Longo, Antonio Padovano, Lucia Gazzaneo, Jessica Frangella, Rafael Diaz

VMASC Publications

Over the last few years, the Human Factors and Ergonomics (HF/E) discipline has significantly benefited from new human-centric engineered digital solutions of the 4.0 industrial age. Technologies are creating new socio-technical interactions between human and machine that minimize the risk of design-induced human errors and have largely contributed to remarkable improvements in terms of process safety, productivity, quality, and workers’ well-being. However, despite the Oil&Gas (O&G) sector is one of the most hazardous environments where human error can have severe consequences, Industry 4.0 aspects are still scarcely integrated with HF/E. This paper calls for a holistic understanding of the changing …

Interactive Agent-Based Simulation For Experimentation: A Case Study With Cooperatve Game Theory, Andrew J. Collins, Sheida Etemadidavan

Engineering Management & Systems Engineering Faculty Publications

Incorporating human behavior is a current challenge for agent-based modeling and simulation (ABMS). Human behavior includes many different aspects depending on the scenario considered. The scenario context of this paper is strategic coalition formation, which is traditionally modeled using cooperative game theory, but we use ABMS instead; as such, it needs to be validated. One approach to validation is to compare the recorded behavior of humans to what was observed in our simulation. We suggest that using an interactive simulation is a good approach to collecting the necessary human behavior data because the humans would be playing in precisely the …

Human Error In Commercial Fishing Vessel Accidents: An Investigation Using The Human Factors Analysis And Classification System, Peter J. Zohorsky

Engineering Management & Systems Engineering Theses & Dissertations

The commercial fishing industry is frequently described as one of the most hazardous occupations in the United States. The objective, to maximize the catch, is routinely challenged by a variety of elements due to the environment, the vessel, the crew, and several external considerations and how they interact with each other. The analysis of fishing vessel accidents can be complicated due to the diverse nature of the industry, including the species caught, the type and size of boat that is employed, how far travelled from their homeport, and the adequacy of the support organizations ensuring safe and uninterrupted operations. This …

Effects Of Transparency And Haze On Trust And Performance During A Full Motion Video Analysis Task, Sarah C. Leibner

Psychology Theses & Dissertations

Automation is pervasive across all task domains, but its adoption poses unique challenges within the intelligence, surveillance, and reconnaissance (ISR) domain. When users are unable to establish optimal levels of trust in the automation, task accuracy, speed, and automation usage suffer (Chung & Wark, 2016). Degraded visual environments (DVEs) are a particular problem in ISR; however, their specific effects on trust and task performance are still open to investigation (Narayanaswami, Gandhe, & Mehra, 2010). Research suggests that transparency of automation is necessary for users to accurately calibrate trust levels (Lyons et al., 2017). Chen et al. (2014) proposed three levels …

Evaluation Of The Effectiveness Of A Gaze-Based Training Intervention On Latent Hazard Anticipation Skills For Young Drivers: A Driving Simulator Study, Yusuke Yamani, Pinar Biçaksiz, Dakota B. Palmer, Nathan Hatfield, Siby Samuel

Psychology Faculty Publications

A PC-based training program (Road Awareness and Perception Training or RAPT; Pradhan et al., 2009), proven effective for improving young novice drivers' hazard anticipation skills, did not fully maximize the hazard anticipation performance of young drivers despite the use of similar anticipation scenarios in both, the training and the evaluation drives. The current driving simulator experiment examined the additive effects of expert eye movement videos following RAPT training on young drivers' hazard anticipation performance compared to video-only and RAPT-only conditions. The study employed a between-subject design in which 36 young participants (aged 18-21) were equally and randomly assigned to one …

Diversity Team Building: Impact On Virtual Team Performance, Nina C. Magpili-Smith

Engineering Management & Systems Engineering Theses & Dissertations

Although organizations have addressed diversity issues at the organizational-level with resulting positive employee outcomes, lack of scholarly attention to team-level interventions remain. Team-level interventions would benefit organizations more directly as they address issues directly related to task accomplishment. Since diversity may lead to negative performance results for teams, a team building intervention based on the latest empirical research was developed and tested to address the potential performance losses associated to diversity in decision-making teams. The team building intervention provides six crucial elements, namely (1) direct experience of how deep-level team diversity affect team dynamics, (2) diversity education, (3) cultivation of …

Creative Confidence In Organizational Knowledge Creation: A Synthesis Of The Literature, Elnaz Dario, Rafael Landaeta, Resit Unal, E.H. Ng. (Ed.), B. Nepal (Ed.), E. Schott (Ed.)

Engineering Management & Systems Engineering Faculty Publications

Creative confidence is a newly rising topic in the innovation study area. In a world where creativity has become a vital source of knowledge creation, not believing in one's own creative capacity could be a barrier. At the organizational level, many good ideas are disappearing before ever being written down or shared. Organizations may lose talented people who have great creative potential by either not giving them the opportunity to express their creative ideas or due to a lack of confidence from the employee side, in sharing these ideas. This paper will contribute to the research stream on the role …

Examining The Relationship Between Leadership Decision Making Styles And Personality Type Within The Department Of Defense, Antoine Lamont Prince Sr.

Engineering Management & Systems Engineering Theses & Dissertations

Leadership is perhaps the single most important function within the Department of Defense. While the old cliché “everyone is a leader regardless of position” may hold moral meaning, personnel in leadership positions are key. Under the umbrella of leadership is decision making. What leadership is to an organization, decision making is to leadership. Yet, despite this knowledge, unsound decisions are readily conducted. There are various theories as to why this holds true, one of which is personality type. Research however, shows that there is a limited amount of relevant knowledge to determine if there is in fact a …

An Analysis Of The Relationship Between Military Leaders' Operational Adaptability And Knowledge Transfer, Vahap Kavaker

Engineering Management & Systems Engineering Theses & Dissertations

A variety of research underlines the increasing need for adaptable leaders in the military and enhancing operational adaptability is accepted as one of the crucial factors for achieving success in future military operations. In general terms, operational adaptability is the ability to successfully respond to unforeseen changing situations during military operations. However, this study reveals that operational adaptability is not clearly conceptualized and supporting factors are not investigated in detail in the literature. Among possible factors, knowledge transfer is claimed to be an important practice that increases personal performance and effectiveness.

This research conceptualized operational adaptability and investigated the relationship …

Management And Leadership Style: Is Style Influenced By Engineering Education?, Jesse Levi Calloway

Engineering Management & Systems Engineering Theses & Dissertations

This paper addresses one aspect of the opportunity for corporations to reduce leadership development infrastructure by narrowing the participant pool to candidates that, intuitively, may be multi-skilled and capable of handling diverse roles and assignments within the corporate environment. In particular, the study seeks to determine the effect that engineering education has on leadership style by comparing the leadership style of certified project managers (CPMs), and non-CPM managers with engineering degrees, to the same for CPMs, and non-CPM managers, who do not possess engineering degrees. Engineering degrees may be further defined as mechanical, electrical, industrial and the like. Leadership styles …

Human System Engineering Applications From Distracted Driving Simulations, Holly A.H. Handley, Cansu Kandemir, S. Long (Ed.), E.-H. Ng (Ed.), C. Downing (Ed.)

Engineering Management & Systems Engineering Faculty Publications

Most of the studies to explore the impact of distracted driving have been descriptive in nature; i.e. the research is conducted in naturalistic settings to evaluate the performance of the driver with and without distracters. However simulation models can also be used that predict the workload for driving tasks. Using concepts from process modeling, baseline models of driving tasks can be created for different driving sequences that include the associated fine motor, visual and cognitive human resources. These models can then be used to evaluate incidents of workload overload caused by different distracters, from both the internal and external vehicle …

Effects Of Signal Ambiguity And Signal Location On Target Detection Under Varying Degrees Of Time Constraint, Kimberly E. Culley

Psychology Theses & Dissertations

The purpose of the current study was to investigate the effects of decision-making strategies and tendencies, time constraint, and signal characteristics on decision-making performance utilizing the fuzzy signal detection theory framework. Participants were tasked with deciding whether x-ray images of passenger luggage contained hazardous objects.

The first objective of the study was to develop a methodology for quantifying optimizing versus satisficing tendencies in decision making through direct measurement and observation.

The second objective of the study was to examine how time constraint and specific signal characteristics contribute to decision making. Interestingly, despite having more time available to conduct a comprehensive …

Establishing Relationships Between Risk Management And Knowledge Transfer, Garrett S. Haltiwanger

Engineering Management & Systems Engineering Theses & Dissertations

Risk management (RM) and Knowledge management (KM) have mostly been treated as separate management philosophies. Risk management is a widely taught topic in academia and is practiced in industry. Knowledge management is being taught at increasingly more colleges and many companies are discovering a need for managing knowledge. This dissertation shows that some research has been conducted to apply the principles of knowledge management in establishing risk management plans. To a lesser extent there has been research conducted to apply the philosophies of risk management to identifying knowledge gaps and maintaining corporate knowledge. Both risk management and knowledge management are …

An Investigation Into The Relationship Between An Engineering Manager's Purpose-Seeking Beliefs And Behaviors And The Engineering Manager's Perception Of Employee Creativity, Initiative And Purpose-Seeking Behavior, Charles Burton Daniels

Engineering Management & Systems Engineering Theses & Dissertations

Organizations have placed an overwhelming emphasis on extrinsic motivation of its workforce, normally in the form of financial incentives, in an attempt to assure individual and organizational high performance. While a significant level of financial resources is expended in this attempt to predict and influence employee behavior, no objective evidence exists of a favorable return of investment. In fact, the primary impact of most extrinsic motivation might actually be demotivation – the opposite of the intended use.

In this research the prevailing literature was examined and a conclusion about the power of both extrinsic and intrinsic motivation was synthesized to …

Developing A Philosophical Profile Of The Individual For Complex Problem-Solving Through Agent-Based Modeling, Ipek Bozkurt

Engineering Management & Systems Engineering Theses & Dissertations

Research that focuses on the emotional, mental, behavioral and cognitive capabilities of individuals has been abundant within disciplines such as psychology, sociology, and anthropology, among others. The main argument made in this dissertation, however, is that a different perspective is necessary in order to gain insight about individuals when facing the complex problems that are presented within engineering and management disciplines. This is done by developing the Philosophical Profile of the Individual (PPI) that uses epistemology, ontology and teleology as underlying dimensions of philosophical predispositions. The epistemology dimension considers whether an individual is an Empiricist or a Rationalist, the ontology …

Effects Of Leader Relationship Quality (Lmx), Supervisor Support, And Upward Influence In National Science Foundation Industry /University Cooperative Research Centers, Janet L. Bryant

Psychology Theses & Dissertations

The Industry/University Cooperative Research Center (I/UCRC) is a type of partnership between industries and universities supported by the National Science Foundation. These partnerships enable the transfer of leading-edge technology developed in universities to industrial firms. Leadership plays a powerful role in the success of these research partnerships by creating an environment that is conducive to innovation. Directors of I/UCRCs must be able to successfully lead upward, that is, develop and maintain strong relationships with the university administrators to whom they report, to obtain the necessary support to sustain the center and foster innovation. This study uses leader-member exchange (LMX) theory …

Reverse Decision Making And Goal Attainment A Proof Of Concept As A New Approach To The Decision Making Process Under Uncertainty, Shitalkumar S. Sabne

Engineering Management & Systems Engineering Theses & Dissertations

Decision making occurs when one must choose among alternatives. However, in uncertain environments where problems are complex and decision makers lack complete knowledge of the situation as well as decision alternatives, it's not possible for them to select an optimal decision outcome by 'Traditional Decision Approaches'. At present Reverse Decision Making is the central, although new and unproved, approach of Old Dominion University's Engineering Management and Systems Engineering research on decision making process for uncertain and complex situations. Even though research in decision making spans over one hundred years, there are still important problems which remain to be addressed.

There …

Development Of A Theoretical Framework Of Distributed Cognition Phenomena In Control Centers During Crisis Conditions, Christopher J. West

Engineering Management & Systems Engineering Theses & Dissertations

The purpose of this research is to develop and partially validate a theoretical framework describing distributed cognition phenomena occurring in organizational control centers functioning in crisis environments. Using a systems approach, the work synthesizes existing constructs relating to distributed cognition then supplements this knowledge with review of crisis management literature. The goal of this effort is the development of a framework for understanding the impact of crisis conditions on such phenomena occurring within the specified setting. An exploratory case study approach was used to partially validate and refine the framework by gauging its ability to interpret the impact of crisis …

The Effects Of Human-Computer Communication Mode, Task Complexity, And Desire For Control On Performance And Discourse Organization In An Adaptive Task, Cristina Bubb-Lewis

Psychology Theses & Dissertations

The present study examined how different communication patterns affected task performance with an adaptive interface. A Wizard-of-Oz simulation (Gould, Conti, & Hovanyecz, 1983) was used to create the impression of a talking and listening computer that acted as a teammate to help participants interact with a computer application.

Four levels of communication mode were used which differed in the level of restriction placed on human-computer communication. In addition, participants completed two sets of tasks (simple and complex). Further, a personality trait, Desire for Control (DC), was measured and participants were split into high and low groups for analysis. Dependent measures …

An Artificial Life Model Of Engineering Attrition Contemplation: Why Do Federally Employed Civilian Engineers Think Of Quitting?, John William Herweg

Engineering Management & Systems Engineering Theses & Dissertations

The research objective is, using engineer turnover, to develop an Artificial Life (A-Life) model and simulation methodology useful for studying behavioral variables of individuals in an organization.

One consequence of work stress is burnout, and its extreme expression is quitting or turnover. Various models have been used to explain and predict this behavior. Behavior models are useful tools to explore the ability of organizational policies to reduce stress levels and turnover. Advancing the usefulness of models is a goal which assists all research on human behavior. A-Life offers a new and different methodology for this purpose. It provides an ability …

Comparing Traditional Statistical Models With Neural Network Models: The Case Of The Relation Of Human Performance Factors To The Outcomes Of Military Combat, William Oliver Hedgepeth

Engineering Management & Systems Engineering Theses & Dissertations

Statistics and neural networks are analytical methods used to learn about observed experience. Both the statistician and neural network researcher develop and analyze data sets, draw relevant conclusions, and validate the conclusions. They also share in the challenge of creating accurate predictions of future events with noisy data.

Both analytical methods are investigated. This is accomplished by examining the veridicality of both with real system data. The real system used in this project is a database of 400 years of historical military combat. The relationships among the variables represented in this database are recognized as being hypercomplex and nonlinear.

The …