Operations Research, Systems Engineering and Industrial Engineering Commons^™

Gss Technology As A Moderator Of Influence And Perceived Expertise, Kevin V. Thompson

Theses and Dissertations

Group Support System (355) research has found this content and process anonymity influence problem solving groups. However, previous studies report mixed results on how OSS technology changes social influence processes and recognition of expertise which affect group performance. This thesis explored content and process anonymity's affect on influence and perceived expertise using three treatments to derive possible explanations for the mixed results found in previous GSS research. The study developed a theoretical model of influence, perceived expertise, and performance. Using structural equation modeling the study tested the relationships between expertise and participation rates, and overall group performance. An experiment was …