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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Strategies Road Freight Transport Leaders Use To Increase Driver Retention, Johnny Mumphrey Jr. Jan 2020

Strategies Road Freight Transport Leaders Use To Increase Driver Retention, Johnny Mumphrey Jr.

Walden Dissertations and Doctoral Studies

The turnover of skilled over-the-road (OTR) truck drivers in the road freight transportation (RFT) industry results in significant yearly financial losses to organizations across the United States. Leaders in the industry continue to struggle to develop successful strategies for retaining these drivers. Grounded in the motivation hygiene theory, the purpose of this multiple case study was to explore strategies 5 transformational leaders from two RFT firms in North Texas used to improve OTR driver retention. Data collection included semi structured face-to-face interviews, a review of company webpages, and an assessment of company documents (e.g., employee handbooks, training manuals, and vision …


Technology Business Leaders' Strategies To Increase Employees' Engagement, Desmond J. L. Browne Jan 2020

Technology Business Leaders' Strategies To Increase Employees' Engagement, Desmond J. L. Browne

Walden Dissertations and Doctoral Studies

AbstractEmployee disengagement is costly and reduces an organization's ability to meet its full potential to produce business results. Technology business leaders who have engaged employees can positively alter the company's rapid transformation to be more competitive. Grounded by the social exchange theory, the purpose of this qualitative single case study was to explore strategies 6 technology leaders in the Atlanta metropolitan area use to engage employees. Data were collected through semistructured interviews and company documents. Data were analyzed using Yin's 5-step data analysis process. Three themes emerged: communicate with transparency, provide offerings for training and rewards, and identify and implement …


Employee Engagement And Job Satisfaction’S Impact On Productivity In The Distribution Industry, Jessica Copeland Jan 2020

Employee Engagement And Job Satisfaction’S Impact On Productivity In The Distribution Industry, Jessica Copeland

Walden Dissertations and Doctoral Studies

Productivity deficiencies in distribution services are detrimental to profitability, annually causing billions of dollars in reporting losses industry-wide. Understanding employees’ motivating factors in meeting metric-based expectations is essential to enhancing overall performance. Grounded in the motivation-hygiene theory, the purpose of this correlational study was to examine the relationships among employee engagement, job satisfaction, and productivity within the distribution industry. Electronic survey data were analyzed for 47 participants who completed the Mensah Employee Engagement Survey, Mensah Job Satisfaction Survey, and Utrecht Work Employee Engagement Survey. The results of the multiple linear regression were significant, F(2, 44) = 36.84, p = .001, …