Operations Research, Systems Engineering and Industrial Engineering Commons^™

Service Quality Assessment And Improvement Methods And Tools, Kevin M. Moriarty

Dissertations

The nucleus of this research concept and system is being applied to turret lathe and milling machine Computer Numerical Control (CNC) tool systems. The research has a generic application to the service of broad array of sophisticated computer controlled / integrated machines, devices / equipment such as industrial robotics, medical equipment, surgical robots, and similar types of engineered system. Quality design review for quality service systems is a unique concept. Standard product service systems are qualitative and subjective in nature. The quantitative system identifies Key Predictive Attributes (KPAs) and applies quantitative methods to these attributes to develop a systematic process …