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Five Whys Root Cause System Effectiveness: A Two Factor Quantitative Review, Barbara A. Key
Five Whys Root Cause System Effectiveness: A Two Factor Quantitative Review, Barbara A. Key
Masters Theses & Specialist Projects
Several tools exist for root cause analysis (RCA). Despite this however, many practitioners are not obtaining the quality improvement desired. Those turning to literature for guidance would find most of the information resides in case studies with anecdotal outcomes. Since 5 Whys analysis has been one of the more pervasive tools in use, this study sought to add to the root cause analysis body of knowledge by investigating tool support factors. While studied in conjunction with 5 Whys, the support variables lend themselves to other root cause analysis tools as well. The purpose of the study was to utilize a …