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Leveraging Itil To Govern Aoc Information Technology, Robert V. Weaver Iii

Theses and Dissertations

The Air Operations Center (AOC) is a complex system of systems that is resistant to traditional engineering controls and management strategies. The US Air Force (USAF) seeks to transform its antiquated AOC Information Technology (IT) management function into an agile enterprise capable of leveraging cutting-edge technology by aligning the AOC's infrastructure with its organizational strategies and vision. The USAF calls this effort a transformation. Private industry calls it IT Governance. To achieve AOC IT Governance, the USAF must stop managing infrastructure components and start managing IT services. IT Service Management abstracts business processes from the technology supporting them by creating …