Operations Research, Systems Engineering and Industrial Engineering Commons^™

Optimizing Service Systems Based On Application-Level Qos, Qianhui Liang, Xindong Wu, Hoong Chuin Lau

Research Collection School Of Computing and Information Systems

Making software systems service-oriented is becoming the practice, and an increasingly large number of service systems play important roles in today's business and industry. Currently, not enough attention has been paid to the issue of optimization of service systems. In this paper, we argue that the key elements to be considered in optimizing service systems are robustness, system orientation, and being dynamic and transparent. We present our solution to optimizing service systems based on application-level QoS management. Our solution incorporates three capabilities, i.e., 1) the ability to cater to the varying rigidities on Web service QoS in distinct application domains …