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Operations Research, Systems Engineering and Industrial Engineering Commons

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Business Administration, Management, and Operations

Embry-Riddle Aeronautical University

Doctoral Dissertations and Master's Theses

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An Analysis Of The Factors Affecting Attitudes Toward Drone Delivery And The Moderating Effect Of Covid-19, Jeremy A. Frazier Jul 2021

An Analysis Of The Factors Affecting Attitudes Toward Drone Delivery And The Moderating Effect Of Covid-19, Jeremy A. Frazier

Doctoral Dissertations and Master's Theses

This research explored the factors affecting attitudes toward drone delivery and the moderating effect of COVID-19. Government effort to address the COVID-19 pandemic has led to social distancing and shelter-in-place guidelines. Many states have imposed additional regulations, restricting retailers from offering in-store shopping and restaurants from offering indoor dining. As a result, the use of delivery services has increased. In a further effort to reduce virus spread, some delivery services now offer a contact-free option. The contact-free option permits orders to be left at a designated location, eliminating the physical-human interaction upon delivery. The contact-free nature and potential speed of …