Operations Research, Systems Engineering and Industrial Engineering Commons^™

A Study Of Espoused Corporate Cultural Factors And Their Relationship With Business Success, Tonya Denise Brown

Doctoral Dissertations

Reshoring of manufacturing companies is vital to the United States’ economy. Although one may assume that all of the business reshored will be large companies, statistics show that small businesses comprise the largest share of the U.S. economy. Small businesses make up 99.7% employer firms. Yet, 80% of entrepreneurs and small businesses who start will fail within the first 18 months.

This study defines the key success variables of the espoused culture for selected Fortune 500 companies that could be used by entrepreneurs and small businesses to emulate their continued successes. The method to define the key success variables was …

Strategic Planning Tool Development Using Portfolio Decision Analysis, Luis B. Vargas Rojas

Graduate Theses and Dissertations

A portfolio decision analysis strategic planning tool was developed for the Facilities Management Office at the University of Arkansas. The tool provides information to support budget allocation decisions based on their Strategic Planning Project List, project attributes (e.g, seat utilization, scheduling preferences, and sustainability rank), and budget constraints. The projects are evaluated using multiobjective decision analysis. We introduce dynamic value functions, which vary the range of the value measures based on the planning horizon, to evaluate the projects). We determine facilities portfolios based on the project values and constraints using Linear Programming. In addition, insightful reports are generated, which provide …

Methane Production By A Packed-Bed Anaerobic Digester Fed Dairy Barn Flush Water, Sean Richard Thomson

Master's Theses

Packed-bed digesters are an alternative to covered lagoon digesters for methane production and anaerobic treatment of dilute wastewaters such as dairy barn flush water. The physical media of packed-beds retain biofilms, often allowing increased treatment rates. Previous studies have evaluated several types of media for digestion of dilute wastewaters, but cost and media fouling have setback commercial development. A major operational cost has been effluent recirculation pumping.

In the present effort, a novel approach to anaerobic digestion of flush dairy water was developed at pilot-scale: broken walnut shells were used as a low-cost packed-bed medium and effluent recirculation was replaced …

Optimizing Consumer-Centric Assortment Planning Under Cross-Selling Effects, Ameera Ibrahim

Doctoral Dissertations

Central to modern-time, consumer-focused retailing is the ability to provide attractive and reasonably-priced product assortments for different customer profiles. To this end, retailers can benefit from the use of data analytics in order to identify distinct customer segments, each characterized by their buying power, shopping behavior, and preferences. Further, retailers can also benefit from a careful examination of alternative procurement options and cost levers associated with products that are considered for inclusion in the assortment. Issues of assortment planning lie at the interface of operations and marketing. Profitable planning trade-offs can be identified using an optimization methodology and are simultaneously …

Exploiting Knowledge About Future Demands For Real-Time Vehicle Dispatching, Soumia Ichoua, Michel Gendreau, Jean Yves Potvin

Soumia Ichoua

An important, but seldom investigated issue in the field of dynamic vehicle routing and dispatching is how to exploit information about future events to improve decision making. In this paper, we address this issue in a real-time setting with a strategy based on probabilistic knowledge about future request arrivals to better manage the fleet of vehicles. More precisely, the new strategy introduces dummy customers (representing forecasted requests) in vehicle routes to provide a good coverage of the territory. This strategy is assessed through computational experiments performed in a simulated environment.

Interpreting, Stephanie Jo Kent

Doctoral Dissertations

What do community interpreting for the Deaf in western societies, conference interpreting for the European Parliament, and language brokering in international management have in common? Academic research and professional training have historically emphasized the linguistic and cognitive challenges of interpreting, neglecting or ignoring the social aspects that structure communication. All forms of interpreting are inherently social; they involve relationships among at least three people and two languages. The contexts explored here, American Sign Language/English interpreting and spoken language interpreting within the European Parliament, show that simultaneous interpreting involves attitudes, norms and values about intercultural communication that overemphasize information and discount …

Runway Operations Management: Models, Enhancements, And Decomposition Techniques, Farbod Farhadi

Doctoral Dissertations

Air traffic loads have been on the rise over the last several decades and are expected to double, and possibly triple in some regions, over the coming decade. With the advent of larger aircraft and ever-increasing air traffic loads, aviation authorities are continually pressured to examine capacity expansions and to adopt better strategies for capacity utilization. However, this growth in air traffic volumes has not been accompanied by adequate capacity expansions in the air transport infrastructure. It is, therefore, predicted that flight delays costing multi-billion dollars will continue to negatively impact airline companies and consumers. In airport operations management, runways …

Xiamen Port Bulk Cargo Collection And Distribution Systems Optimization, Juntao Cai

World Maritime University Dissertations

No abstract provided.

Research On Optimizing Liner Routing Schedule Of Zhonggu Shipping Company, Jiajun Chen

World Maritime University Dissertations

No abstract provided.

Production Scheduling In Integrated Steel Manufacturing, Wanxi Li

Theses and Dissertations

Steel manufacturing is both energy and capital intensive, and it includes multiple production stages, such as iron-making, steelmaking, and rolling. This dissertation investigates the order schedule coordination problem in a multi-stage manufacturing context. A mixed-integer linear programming model is proposed to generate operational (up to the minute) schedules for the steelmaking and rolling stages simultaneously. The proposed multi-stage scheduling model in integrated steel manufacturing can provide a broader view of the cost impact on the individual stages. It also extends the current order scheduling literature in steel manufacturing from a single-stage focus to the coordinated multi-stage focus. Experiments are introduced …

A Lean Information Management Model For Efficient Operations Of An Educational Entity At The University Of Tennessee, Harshitha Muppaneni

Masters Theses

A software based Management Information System (MIS) is designed and implemented in the Department of Industrial and Systems Engineering at University of Tennessee to handle different types of data requests that are currently processed through multiple steps. This thesis addresses the current resource intensive data management model in educational institutions and proposes a decentralized and customized solution. The proposed software based data management system provides information to authorized sources in the requested format with minimal or no time consumption. The quantification of the new systems’ impact is done by comparing it with current data management process using Graph Theoretic Approach …

Psum: Training In Google Glass And Android, Keith R. Macarthur, Sarah Greenstein, Ben Sawyer

Keith Reid MacArthur

Direct Neighbor Search, Jilian Zhang, Kyriakos Mouratidis, Hwee Hwa Pang

Kyriakos MOURATIDIS

In this paper we study a novel query type, called direct neighbor query. Two objects in a dataset are direct neighbors (DNs) if a window selection may exclusively retrieve these two objects. Given a source object, a DN search computes all of its direct neighbors in the dataset. The DNs define a new type of affinity that differs from existing formulations (e.g., nearest neighbors, nearest surrounders, reverse nearest neighbors, etc.) and finds application in domains where user interests are expressed in the form of windows, i.e., multi-attribute range selections. Drawing on key properties of the DN relationship, we develop an …

Budgeted Personalized Incentive Approaches For Smoothing Congestion In Resource Networks, Pradeep Varakantham, Na Fu, William Yeoh, Shih-Fen Cheng, Hoong Chuin Lau

Shih-Fen CHENG

Congestion occurs when there is competition for resources by sel sh agents. In this paper, we are concerned with smoothing out congestion in a network of resources by using personalized well-timed in- centives that are subject to budget constraints. To that end, we provide: (i) a mathematical formulation that computes equilibrium for the re- source sharing congestion game with incentives and budget constraints; (ii) an integrated approach that scales to larger problems by exploiting the factored network structure and approximating the attained equilib- rium; (iii) an iterative best response algorithm for solving the uncon- strained version (no budget) of the …

A Multi-Objective Memetic Algorithm For Vehicle Resource Allocation In Sustainable Transportation Planning, Hoong Chuin Lau, Lucas Agussurja, Shih-Fen Cheng, Pang Jin Tan

Shih-Fen CHENG

Sustainable supply chain management has been an increasingly important topic of research in recent years. At the strategic level, there are computational models which study supply and distribution networks with environmental considerations. At the operational level, there are, for example, routing and scheduling models which are constrained by carbon emissions. Our paper explores work in tactical planning with regards to vehicle resource allocation from distribution centers to customer locations in a multi-echelon logistics network. We formulate the bi-objective optimization problem exactly and design a memetic algorithm to efficiently derive an approximate Pareto front. We illustrate the applicability of our approach …

An Agent-Based Simulation Approach To Experience Management In Theme Parks, Shih-Fen Cheng, Larry Junjie Lin, Jiali Du, Hoong Chuin Lau, Pradeep Reddy Varakantham

Shih-Fen CHENG

In this paper, we illustrate how massive agent-based simulation can be used to investigate an exciting new application domain of experience management in theme parks, which covers topics like congestion control, incentive design, and revenue management. Since all visitors are heterogeneous and self-interested, we argue that a high-quality agent-based simulation is necessary for studying various problems related to experience management. As in most agent-base simulations, a sound understanding of micro-level behaviors is essential to construct high-quality models. To achieve this, we designed and conducted a first-of-its-kind real-world experiment that helps us understand how typical visitors behave in a theme-park environment. …

Interacting Knapsack Problem In Designing Resource Bundles, Truong Huy D. Nguyen, Pradeep Reddy Varakantham, Hoong Chuin Lau, Shih-Fen Cheng

Shih-Fen CHENG

In many real-life businesses, the service provider/seller keeps a log of the visitors’ behavior as a way to assess the efficiency of the current business/operation model and find room for improvement. For example, by tracking when visitors entering attractions in a theme park, theme park owners can detect when and where congestion may occur, thus having contingency plans to reroute the visitors accordingly. Similarly, a Cable TV service provider can track channel switching events at each household to identify uninteresting channels. Subsequently, the repertoire of channels up for subscription can evolve over time to better serve the entertainment demand of …

Assessing Customer Service In Airports – Models From The Uae, Aman Gupta, Mohammed Arif, Phillip A. Richardson

International Journal of Aviation, Aeronautics, and Aerospace

Customer service at airports has become a key priority for airport operators given the high degree of competitions. This paper uses an airport customer service model to analyze three examples from the United Arab Emirates (UAE). Passenger interviews, statistical information, customer feedback and other forms of information have been utilized to learn more about the customer view on the quality of service offered at these three airports. Detailed qualitative analysis of these case studies has highlighted some key issues in the area of customer service and identifies some opportunities for improvement.

Robust Two-Stage Stochastic Linear Programs With Moment Constraints, Sarah Yini Gao, Lingchen Kong, Jie Sun

Research Collection Lee Kong Chian School Of Business

We consider the two-stage stochastic linear programming model, in which the recourse function is a worst case expected value over a set of probabilistic distributions. These distributions share the same first- and second-order moments. By using duality of semi-infinite programming and assuming knowledge on extreme points of the dual polyhedron of the constraints, we show that a deterministic equivalence of the two-stage problem is a second-order cone optimization problem. Numerical examples are presented to show non-conservativeness and computational advantage of this approach.

Multi-Criteria Decision Modeling For Best Value Selections In Target Value Design Integrated Project Delivery, Brent Patrick Griffis

Master's Theses

Integrated Project Delivery (IPD) combined with Target Value Design (TVD) is a better way to deliver value for the client than traditional guaranteed maximum price (GMP) methods. With traditional GMP delivery methods, the interests of the parties are often at odds. The goal of IPD is to align all party interests in order to achieve a win-win scenario. Due to the aligning nature of IPD and the fact that each party’s success is dependent on achieving the project objectives as a whole; a non-biased, transparent, decision-making process is necessary in order to deliver the project objectives within the constraints of …

Food Product Target Market Prioritization Using Mcdm Approaches, Mohammadsadegh Mobin, Mohammad Dehghanimohammadabadi, Christian Salmon

Mohammadsadegh Mobin

This paper applies multiple Multi-Criteria Decision Management (MCDM) methods as a mechanism for identifying international markets for a producing nation’s food production. The specific application presented in this paper is for export markets of Iranian Pistachios; however, the model could be applicable across multiple food products and nations. Quantitative and qualitative criteria for market assessment were identified via a literature review. These include: 1) Regulation criterion, 2) Cultural criterion, 3) Transportation distance criterion, 4) Economy criterion, 5) Market potential criterion, 6) Politics criterion, 7) Revealed Comparative Advantage (RCA). Shannon’s Entropy method was applied to weight criteria based upon the context-dependent …

Detailed Inventory Record Inaccuracy Analysis, Hayrettin Kaan Okyay

Graduate Theses and Dissertations

This dissertation performs a methodical analysis to understand the behavior of inventory record inaccuracy (IRI) when it is influenced by demand, supply and lead time uncertainty in both online and offline retail environment separately. Additionally, this study identifies the susceptibility of the inventory systems towards IRI due to conventional perfect data visibility assumptions. Two different alternatives for such methods are presented and analyzed; the IRI resistance and the error control methods. The discussed methods effectively countered various aspects of IRI; the IRI resistance method performs better on stock-out and lost sales, whereas error control method keeps lower inventory. Furthermore, this …

Time-Driven Activity-Based Costing For Healthcare Provider Supply Chain Processes, Martha Isaura Gonzalez

Graduate Theses and Dissertations

In a time when healthcare costs continue to rise, nearly a third of hospital operating expenses are related to supplies, and the healthcare supply chain is complex, it is pertinent for healthcare providers to have a clear understanding of their healthcare supply chain process costs. Having a clear picture into how these costs are driven and where opportunities for cost reductions exist can support supply chain efficiencies. In this research, we develop a Time-Driven Activity-Based Costing (TDABC) supply chain cost management tool for healthcare providers. A TDABC management system can provide healthcare providers with valuable product and process supply chain …

A Lean Logistics Assessment Tool For Smes In The Manufacturing Sector, Diana Lorena Sanchez Ramirez

Open Access Theses

This study developed an assessment tool to rate the maturity of the current and desired states of lean logistics operations in small and medium enterprises. The tool consists of 48 best practices classified into 8 critical factors: Inventory, Transportation, Administration, Information Systems, Warehouse, Forecasting, Packaging and Supplier Network. Each of the best practices and critical factors were identified throughout a thorough literature review and comparative analysis between authors to define commonalities among them. Using gap analysis; this tool results in a SWOT matrix providing a roadmap for lean implementation. The resulting model was evaluated by subject matter experts in different …

Systems Theory Based Framework For Competency Models, Joseph M. Bradley

Engineering Management & Systems Engineering Theses & Dissertations

The purpose of this research was to develop and apply a systems theoretic framework for design, analysis and transformation of competency models using an inductive research design. This research examines the origins and development of competency models from a systems theoretic perspective. Competency models have been largely developed by a comparative method first proposed by McClelland, or the use of Delphi method survey techniques. The assumption that a population containing an exemplar and fully successful members would enable population of a holistic competency model has reported numerous failures. Similarly, reporting on the use of Delphi methods has focused on attempting …

A Systems-Based Framework For The Assessment Of Performance Measurement System Implementations In R&D Organizations, Kenneth S. Baggett Jr.

Engineering Management & Systems Engineering Theses & Dissertations

Performance measurement is utilized by organizations in all industries, including research and development (R&D). Measures are developed, data are collected, and the measurement results are used to drive the organization. The implicit hope is, of course, that the measures drive the organization to improve. However, literature identifies high failure rates directly related to performance measurement system (PMS) implementations. Establishing the fundamental operational characteristics associated with successful PMSs would provide a significant contribution towards the establishment of PMS assessment criteria. This research addresses this gap through the use of a grounded theory method employed to identify these operational characteristics, assesses the …

Assessing The Impact Of Electronic Health Record Systems Implementation On Hospital Patient Perceptions Of Care, Katherine Sofia Palacio Salgar

Engineering Management & Systems Engineering Theses & Dissertations

The delivery of health care services has been impacted by advances in Knowledge Management Information Systems (KMIS) and Information Technology (IT). The literature reveals that Electronic Health Records Systems (EHRs) are a comprehensive KMIS. There is a wide recognition in the body of knowledge that demonstrates the potential of EHRs to transform all aspects of health care services and, in consequence, the performance of Health Care Delivery Organizations (HCDO). Authors of published research also agree that there is a need for more empirical contributions that demonstrate the impact of EHRs upon HCDO. It is argued that in most cases, studies …

An Investigation Of Business Transformation Disruptors At The Military Strategic Command Level, Thomas Bock

Engineering Management & Systems Engineering Theses & Dissertations

This dissertation contributes an empirical research on business transformation disruption in the military. Specifically, this exploratory research seeks a better understanding of disruption of business transformation and some of the factors that are likely to impact the transformation process at the military strategic command level. A lack of empirical studies existing in the literature, coupled with the continuous transformation challenges faced by military organizations, make it necessary to conduct this empirical study of business transformation disruption in the military.

This research was carried out utilizing a two-phase mixed-methods approach. The first phase included qualitative data gathering through a series of …

Assessing Organizational Effectiveness Through The Competing Values Framework A Data Envelopment Approach, Raghavender Macherla

Engineering Management & Systems Engineering Theses & Dissertations

This study proposes a model to diagnose organizations using the mathematical principles of data envelopment analysis (DEA) to the variables generated using competing values framework (CVF) in order to evaluate overall organizational effectiveness. The notion of organizational effectiveness is abstract and difficult to measure due to its complexity and multi-functional nature. Over the years, measurement of organizational effectiveness has remained a challenge due to the lack of agreement on the factors that should be assessed to determine effectiveness. This research is aimed at shedding some light into this topic by using data envelopment analysis as a tool to measure relative …

Design And Implementation Of Iso:9001 Standards At Sigma 6 Electronics, Inc., Robert Kirkpatrick, Dylan Geisen, Simon Schermerhorn

Industrial Technology and Packaging

ISO 9001 certification is a very long process that can take even the most dedicated team years to complete. For smaller companies such a process could be costly, confusing, and arduous. While many resources exist, it takes nearly the same amount of effort to tailor fit the examples as it does to create a whole new set.

The purpose of this senior project is to research examples and help fit them to a small manufacturing company, Sigma 6 Electronics, Inc. An interlinked, or combined, quality manual/procedures were chosen to aid Sigma 6 Electronics through making the documentation clear and perfectly …