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Full-Text Articles in Engineering Education
Quality Function Deployment: More Than A Design Tool, Nadiye O. Erdil, Omid M. Arani
Quality Function Deployment: More Than A Design Tool, Nadiye O. Erdil, Omid M. Arani
Engineering and Applied Science Education Faculty Publications
Purpose – This study investigates to what extent QFD can be used in quality improvement rather than design activities.
Design/methodology/approach – A framework was developed for implementation of QFD as a quality improvement tool. A case study approach is used to test this framework, and quality issues were analyzed using the framework in a ceramic tile manufacturing company.
Findings – The results showed considerable improvements in the critical quality characteristics identified and sales rates, demonstrating the potential of QFD to be used in assessing and prioritizing areas of improvement, and converting them into measurable process or product requirements. Research limitations/implications …