Computer Engineering Commons^™

Evaluating Load Adjusted Learning Strategies For Client Service Levels Prediction From Cloud-Hosted Video Servers, Ruairí De Fréin, Obinna Izima, Mark Davis

Conference papers

Network managers that succeed in improving the accuracy of client video service level predictions, where the video is deployed in a cloud infrastructure, will have the ability to deliver responsive, SLA-compliant service to their customers. Meeting up-time guarantees, achieving rapid first-call resolution, and minimizing time-to-recovery af- ter video service outages will maintain customer loyalty.

To date, regression-based models have been applied to generate these predictions for client machines using the kernel metrics of a server clus- ter. The effect of time-varying loads on cloud-hosted video servers, which arise due to dynamic user requests have not been leveraged to improve prediction …