Computer Engineering Commons^™

Integrating Working At Home With Information Systems Management, Computerized Conferencing & Communications Center, Joseph C. Schuh

Computerized Conferencing and Communications Center Reports

The history of computerization has its origin in the automation of manual processes - searching out the segments that could be put on a computer. The intended result was that the entire job would be done faster and cheaper. Thus, current computer-based information systems tend to make more efficient use of computers than people. The management function, on the other hand, often seems to focus on competitive skills and salesmanship rather than on the ability to attract and hold talented people. But, such impersonal factors that have driven management practices are changing. There has been a complete reversal in the …

Determinants Of Acceptance Of Computer Mediated Communication System, Computerized Conferencing & Communications Center, Starr Roxanne Hiltz, Elaine B. Kerr, Kenneth Johnson, Murray Turoff

Computerized Conferencing and Communications Center Reports

Acceptance of Computer-Mediated communication Systems (CMCS) by managers and professionals corresponds to its incorporation into their daily patterns of communication and work. Acceptance includes at least three inter-related dimensions: amount of use, subjective satisfaction with the process of using the system, and a perception that system use has positive impacts upon productivity.

Pre-use and follow-up questionnaires were distributed to 150- 250 new users of four different CMCS. Three are conferencing systems, designed to support "group work." They differ in terms of comprehensiveness or complexity of design, and size and nature of the user communities; COM/KOM, a Swedish system with mostly …

Mode Of Communication And The "Risky Shift" : A Controlled Experiment With Computerized Conferencing And Anonymity In A Large Corporation, Computerized Conferencing & Communications Center, Starr Roxanne Hiltz, Murray Turoff, Kenneth Johnson

Computerized Conferencing and Communications Center Reports

Peer groups of five managers in a large company with a well developed corporate culture engaged in choice dilemma tasks using three modes of communication: face-to-face, synchronous computerized conferences with regular names, and synchronous computerized conferences with assigned pen names. This is the final technical report on the experiment, including documentation of all procedures, and reports of the tests of all hypotheses, including those which were not supported.

Choice behavior varied by problem and mode of communication. On a problem related to a major decision on the future of the company, conservative choices and conservative shifts dominated. On two choice …