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Fight For Flight: The Narratives Of Human Versus Machine Following Two Aviation Tragedies, Andrew Prahl, Rio Kin Ho Leung, Alicia Ning Shan Chua
Fight For Flight: The Narratives Of Human Versus Machine Following Two Aviation Tragedies, Andrew Prahl, Rio Kin Ho Leung, Alicia Ning Shan Chua
Human-Machine Communication
This study provides insight into the relationship between human and machine in the professional aviation community following the 737 MAX accidents. Content analysis was conducted on a discussion forum for professional pilots to identify the major topics emerging in discussion of the accidents. A subsequent narrative analysis reveals dominant arguments of human versus machine as zero-sum, surrender to machines, and an epidemic of mistrust. Results are discussed in the context of current issues in human-machine communication, and we discuss what other quickly automating industries can learn from aviation’s experience.