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Understanding User-Generated Content On Social Media, Bala Meenakshi Nagarajan

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Over the last few years, there has been a growing public and enterprise fascination with 'social media' and its role in modern society. At the heart of this fascination is the ability for users to participate, collaborate, consume, create and share content via a variety of platforms such as blogs, micro-blogs, email, instant messaging services, social network services, collaborative wikis, social bookmarking sites, and multimedia sharing sites.

This dissertation is devoted to understanding informal user-generated textual content on social media platforms and using the results of the analysis to build Social Intelligence Applications.

The body of research presented in this …