Computer Engineering Commons^™

A Business Model Perspective For Icts In Public Engagement, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman

Dr. Mutaz M. Al-Debei

Public institutions, in their efforts to promote meaningful citizen engagement, are increasingly looking at the democratic potential of Information and Communication Technologies (ICTs). Previous studies suggest that such initiatives seem to be impeded by socio-technical integration barriers such as low sustainability, poor citizen acceptance, coordination difficulties, lack of understanding and failure to assess their impact. Motivated by these shortcomings, the paper develops and applies a business model perspective as an interceding framework foranalysisandevaluation. The underlying principlebehind thisapproachisthatit isnottechnology per se which determines success, but rather the way in which the business model of the technological artifact is configured and employed …