Computer Engineering Commons^™

Detecting Netflix Service Outages Through Analysis Of Twitter Posts, Cailin Cushing

Master's Theses

Every week there are over a billion new posts to Twitter services and many of those messages contain feedback to companies about their services. One company that has recognized this unused source of information is Netflix. That is why Netflix initiated the development of a system that will let them respond to the millions of Twitter and Netflix users that are acting as sensors and reporting all types of user visible outages. This system will enhance the feedback loop between Netflix and its customers by increasing the amount of customer feedback that is being received by Netflix and reducing the …