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Dissertations

2013

Hospitality

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Full-Text Articles in Computer Engineering

Retaining The People Who Know Your Business Exploring Knowledge Sharing As A Tool To Improve Employee Retention In The Hotel Sector, Vincent Mckenna Jan 2013

Retaining The People Who Know Your Business Exploring Knowledge Sharing As A Tool To Improve Employee Retention In The Hotel Sector, Vincent Mckenna

Dissertations

The retention of core workers in the hotel/hospitality sector is a key challenge for human resource management, organisational strategies and operational effectiveness. The purpose of this research was to investigate and evaluate the impact of the introduction of knowledge sharing tools/techniques and change in work practice on the retention attitudes of knowledge workers in two context specific environments. Problems relating to the retention of knowledge workers are not confined to Ireland and are shown in this project to be a global phenomenon.

This research project is based on a knowledge audit of core knowledge workers/assets in two context specific environments …