Computer Engineering Commons^™

The Evaluation Of Ensemble Sentiment Classification Approach On Airline Services Using Twitter, Zechen Wang

Dissertations

In the field of sentiment classification, much research has been done on reviews of topics such as movies, software and books. Little research has been done in the airline service domain. In the airline industry, the use of social media as a customer service tool has become a growing phenomenon. The research conducted by Wan and Gao (2015) has proposed an ensemble classification approach for airline service sentiment classification using Twitter data. In accordance, the objective of improving the performance of ensemble classification approach is the primary consideration. This research proposed new hybrid classification approach that uses the state-of-art approach …