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A Business Model Perspective For Icts In Public Engagement, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman
A Business Model Perspective For Icts In Public Engagement, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman
Dr. Mutaz M. Al-Debei
Public institutions, in their efforts to promote meaningful citizen engagement, are increasingly looking at the democratic potential of Information and Communication Technologies (ICTs). Previous studies suggest that such initiatives seem to be impeded by socio-technical integration barriers such as low sustainability, poor citizen acceptance, coordination difficulties, lack of understanding and failure to assess their impact. Motivated by these shortcomings, the paper develops and applies a business model perspective as an interceding framework foranalysisandevaluation. The underlying principlebehind thisapproachisthatit isnottechnology per se which determines success, but rather the way in which the business model of the technological artifact is configured and employed …
Rethinking The Business Model Concept With Eparticipation, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman
Rethinking The Business Model Concept With Eparticipation, Mutaz M. Al-Debei, Panagiotis Panagiotopoulos, Guy Fitzgerald, Tony Elliman
Dr. Mutaz M. Al-Debei
Enhancing citizen participation in policy making using Information and Communication Technologies (ICTs) is emerging as a strategic issue for political organisations. ICT-mediated participation, or eParticipation, projects range from the more traditional public sector initiatives, such as petitions and consultations, to attempts at integrating new forms of participatory Web 2.0 media. In this paper, we argue that the potential of ICTs to deliver sustainable eParticipation has not been fully achieved. This is mainly because of the lack of (1) effective coordination at the implementation level, (2) appropriate infrastructure, and (3) effective service design and development. In addressing this gap, we examine …