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Perceptions Of Planned Versus Unplanned Malfunctions: A Human-Robot Interaction Scenario, Theresa T. Kessler, Keith R. Macarthur, Manuel Trujillo-Silva, Thomas Macgillivray, Chris Ripa, Peter A. Hancock
Perceptions Of Planned Versus Unplanned Malfunctions: A Human-Robot Interaction Scenario, Theresa T. Kessler, Keith R. Macarthur, Manuel Trujillo-Silva, Thomas Macgillivray, Chris Ripa, Peter A. Hancock
Keith Reid MacArthur
The present study investigated the effect of malfunctions on trust in a human-robot interaction scenario. Participants were exposed to either a planned or unplanned robot malfunction and then completed two different self-report trust measures. Resulting trust between planned and unplanned exposures was analyzed, showing that trust levels impacted by planned malfunctions did not significantly differ from those impacted by unplanned malfunctions. Therefore, it can be surmised that the methods used for the manipulation of the planned malfunctions were effective and are recommended for further study use.