Computer Engineering Commons^™

Reducing Ambiguities In Customer Requirements Through Historical Rule-Based Knowledge In A Small Organization, Silvia Brum Preston

Dissertations

During the elicitation process the requirements for a software application are obtained from the customer. Customers often do not know how to clearly express the requirements of the application to be built, causing requirements to be ambiguous. Many studies have been found to cover different characteristics of the requirements elicitation process including methods for reducing ambiguities in requirements. The methods and findings of these studies were found to be too general when it comes to the specific domain of the requirements and knowledge about the requirements. In addition, some studies did not take into consideration the level of expertise of …